Client Service Representative

GoodVets; Silver Spring, Northern (MD, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) with Company Match

Generous Paid Time Off

Employee Discounts

Culture that Values You

Job summary

GoodVets Silver Spring is seeking a Client Service Representative to be the first and last impression for clients. You will greet clients, manage check-ins/outs, schedule appointments, and coordinate with the clinical team to ensure a welcoming and efficient visit.

The role emphasizes warmth, professionalism, and empathy, with opportunities to support the hospital's smooth operations and patient care in a fast-paced environment.

Qualifications

• Experience handling phone calls and check-in/check-out processes.
• Ability to work in a fast-paced environment with multiple priorities.
• Comfort with Windows-based systems and practice management software.

Responsibilities

• Deliver warm, empathetic customer service and manage client interactions.
• Greet clients and manage check-in/check-out efficiently.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments in coordination with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor patient flow and maintain a clean reception area.
• Communicate with doctors, technicians, and managers for smooth operations.
• Support occasional light administrative duties.

Skills

Customer service

Communication

Team player

Front-desk experience

Tools

Practice management software

Windows-based systems

Job description

GoodVets Silver Spring - Silver Spring, MD

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What you'll do :

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What we offer:

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well - plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins - big and small

Compensation Range

$19.25 - $24 USD

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in GoodVets's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.