Client Service Representative

GoodVets; Campbell (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) with company match

Paid time off

Employee discounts

Job summary

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians. As a Client Service Representative (CSR), you set the tone for every visit by delivering a welcoming and supportive experience for pet owners and their companions.

This is a critical role shaping the client experience and supporting hospital success. You will greet clients, manage check-in/out, triage calls, schedule appointments, process payments, and collaborate with the clinical team to ensure

Qualifications

• Front-desk experience preferred, not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Comfort using Windows and practice management software.

Responsibilities

• Greet clients and manage the check-in/check-out process with care.
• Answer and triage phone calls with a multi-line system.
• Schedule appointments and follow ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Maintain a clean and organized reception area.
• Communicate effectively with doctors, technicians, and managers.
• Assist stressed clients with compassion and clarity.
• Support light administrative and cleaning duties as needed.

Skills

Customer service

Communication

Multi-tasking

Empathy

Tools

Practice Management Software

Windows OS

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.

Compensation Range

$19—$23.50 USD