Client Service Representative

Medical Management International, Inc.; Massaponax (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and holidays

Continuing Education Allowance

Flexible Spending Account (FSA)

Digital Exercise Therapy program

Job summary

Medical Management International, Inc. is seeking a Client Service Coordinator in Massaponax, Virginia. The role involves coordinating the flow of clients and pets, ensuring excellent communication, and maximizing the productivity of the veterinary team.

The ideal candidate should have strong customer service skills, manage client interactions efficiently, and be comfortable working with pets. A high school diploma is preferred, along with at least one year of related customer service experience.

Qualifications

• One year of related customer service experience required; medical background preferred.
• Must be at least 18 years old to perform duties involving radiography.
• Ability to multi-task, strong communication skills, and systematic organizational ability.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about services and care.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Apply through our internal career site if you are a current associate. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

Banfield is a pet healthcare field where you will work alongside industry experts to make a difference in the lives of pets and the clients we serve through client education and effective communication. The role is an integral part of the hospital team, coordinating the flow of clients and pets, maximizing the productivity of the veterinary medical team, and ensuring excellent client communication and care.

JOB SUMMARY

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of clients and pets, ensures good communication with associates and clients, and coordinates care in a friendly and efficient manner, encouraging clients to return and recommend the facility.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing documentation, entering pet information, using identification collars, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

HIRING QUALIFICATIONS

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Functional: Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Capabilities and Experience: Ability to multi‑task, strong communication skills in English, systematic organizational ability, problem solving skills, client service skills, intellectual and mathematical ability, computer skills (Microsoft Word, Excel, Access, Outlook).
• Attitudes (will do): Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

SPECIAL WORKING CONDITIONS

• Work at a computer for long periods of time with prolonged standing near pets.
• Ability to be confident around animals (dogs, cats, birds, reptiles).
• Position may require more than 40 hours per week, including weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language ability.
• Noise level moderately high; requires ambulatory skills and ability to lift and move up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity.
• Exposure to pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medication.

EDUCATION & EXPERIENCE

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography.
• One year of related customer service experience required; medical background preferred.

PAY RANGE

$17.70 – $22.62 hourly, based on experience, skill level, and location.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program for full‑time veterinarians.
• Paid Time Off and holidays.
• Top‑tier mental health resources, coaching and counseling.
• Associate Life Insurance and Supplemental Life Insurance.
• Company‑paid Short‑ and Long‑Term Disability.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid parental leave.
• Continuing Education Allowance for eligible positions.
• Back‑Up Child and Elder Care & Family Support resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

EEO STATEMENT

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.