Client Service Coordinator - Full Time

Medical Management International, Inc.; Savannah (GA); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Generous Retirement Plans

Paid Time Off

Top-Tier Mental Health Resources

Continuing Education Allowance

Job summary

VCA Inc. in Savannah, Georgia is looking for a Client Service Coordinator to manage the flow of clients and pets, ensuring exceptional service and communication. The role involves educating clients on services and coordinating care efficiently, while promoting a welcoming atmosphere.

Preferred candidates will have a high school diploma, relevant experience, and strong communication skills. Benefits include comprehensive medical, dental, vision insurance, retirement plans, and more. This position offers a pay range of $15.00 to $18.69 per hour based on experience.

Qualifications

• Minimum 18 years old to perform duties involving radiography.
• One year of related experience required with customer service preferred.
• Medical background with training in medical terminology preferred.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote hospital services to actively recruit new clients.
• Maximize number of pets seen and coordinate client care.
• Educate clients about Optimum Wellness Plans and pet health.
• Handle financial transactions and maintain accurate balances.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Job Summary

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Key Competencies

• Leadership:
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening
• Functional:
  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management Capabilities and Experience
• Ability to multi-task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English, uses appropriate grammar, style and vocabulary.
• Organizational ability: demonstrates a systematic approach in carrying out assignments, is orderly and excels at turning confusion into order.
• Problem solving skills: identifies, analyzes and solves problems, translates problems into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability: accurately follows instructions delivered in oral, written or diagram format.
• Mathematical ability: adds, subtracts, multiplies and divides, computes rate, ratio and percent; converts units of measurement.
• Computer skills: confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

Attitudes (will do)

• Initiative: shows willingness and aptitude to use own discretion in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
• Integrity: adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion and sound judgment.
• Cooperativeness: willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
• Flexibility: open to changing situations and opportunities and willing to perform all tasks assigned.
• Independence: able and willing to perform tasks and duties without supervision.
• Tolerance for Stress/Resiliency: maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week; requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently.
• Moderately high noise level in the work environment.
• Sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.
• Routine exposure to a variety of pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and Training

• High School Diploma or equivalent preferred.
• Minimum 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Equal Opportunity & EEO Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.

Compensation

Pay range: $15.00 - $18.69 per hour. The specific rate is determined based on the candidate’s experience, skill level, and education; may vary depending on location or applicable minimum wage laws.