Client Service Representative

CSC; Lewisville (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Annual success-sharing bonuses

Opportunities for growth

Job summary

CSC is seeking a Client Service Representative for its Annual Report Prep & File team in the Dallas-Fort Worth area. The ideal candidate will have at least 5 years of experience in a business-to-business customer service role, with strong skills in client management, attention to detail, and proficiency in MS Office. This full-time role offers opportunities for growth and a supportive work environment. Candidates must be eligible to work without sponsorship and be based in Texas.

Qualifications

• At least 5 years of experience in business to business customer service or administrative roles.
• Energetic self-starter who thrives in a fast-paced environment.
• Strong flexibility and ability to multitask.

Responsibilities

• Build and manage relationships with clients to meet their needs.
• Research and process legal documents accurately and efficiently.
• Provide excellent service and manage client portfolios.

Skills

Business to business customer service

Attention to detail

Strong research skills

Prioritization and time-management

Problem-solving

Proficiency in MS Office

Excellent verbal and written communication

Salesforce experience

Tools

MS Office

Job description

Client Service Representative – Annual Reports

Dallas‑Fort Worth, TX (Onsite)

Monday – Friday, 9:00 am – 6:00 pm

We are hiring a Client Service Representative for our Annual Report Prep & File team. You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide training, mentorship, and growth opportunities. Bring the drive, energy, and commitment to deliver world‑class service.

Key Responsibilities

• Build relationships with clients to understand their unique needs and concerns.
• Research, analyze, review, and process legal documents.
• Fulfill requests and answer questions for internal and external customers via phone or electronically.
• Provide excellent client service to both internal and external clients.
• Manage client portfolios and organize workflow to meet deadlines.
• Data entry of client information, electronic filing, and document retrieval.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing client business by offering outstanding service and proactively recommending appropriate services.

Qualifications & Skills

• At least 5 years of experience in business‑to‑business customer service or administrative roles.
• Energetic self‑starter who thrives in a fast‑paced, team‑oriented environment.
• Attention to detail and accuracy.
• Strong research skills.
• Strong prioritization and time‑management skills.
• Flexibility and agility, with the ability to multitask.
• Problem‑solving skills.
• Strong computer skills and proficiency in MS Office (Word, Excel).
• Excellent verbal and written communication skills.
• Salesforce experience a plus.

Requirements

Eligible to work in the United States without sponsorship. On‑site residency or local time zone may be required based on business need.