Client Service Representative

Medium; La Plata (MO); Hybrid; USD 8,523 - 12,140; Part time

Job summary

A technology company is seeking a motivated Client Service Representative to join their team. This role involves promoting the COMPASS suite of products, developing strong client relationships, and addressing client inquiries. Candidates should have at least 2 years of customer service and sales experience. Proficiency in MS Office and web-based CRM is required. The position offers flexible working hours, with a pay of $7.50 per hour.

Qualifications

• Exceptional written and verbal communication skills.
• Minimum 2 years of experience in customer service and/or sales.
• Previous client-facing experience in construction or SaaS is a plus.

Responsibilities

• Promote and sell the benefits of the COMPASS suite of products.
• Develop, grow, and nurture client relationships.
• Address client inquiries on technical issues and processes.

Skills

written and verbal communication skills

customer service

sales experience

tech-savvy

organizational skills

proficiency in MS Office

proficiency in G-Suite

experience with web-based CRM (Salesforce)

Job description

We are looking for a motivated and driven Client Service Representative to join our team in LATAM.

Working Hours: 11:00 AM – 8:00 PM EST or 9:00 AM – 6:00 PM EST

$7.50 - $7.50 an hour

Responsibilities:

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product.
• Developing, growing, and nurturing client relationships.
• Addressing all client inquiries on technical issues, processes, and fees,
• Responding to incoming and outgoing client calls and emails.
• External outreach to supporting educational and promotional campaigns.
• Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

Qualification:

• Exceptional level of written and verbal communication skills
• A minimum of 2 years of experience in customer service and/or sales
• Previous client-facing experience in construction or software as a service (SAAS) is a plus.
• Tech-savvy and able to learn, adapt, and effectively communicate new technologies.
• Highly organized and able to multi-task and prioritize multiple strategic initiatives.
• Entrepreneurial and go-getter attitude with a drive to disrupt the status quo.
• Proficiency in MS Office, G-Suite, web-based CRM (Salesforce).
• Previous Sales experience is considered an asset.