Client Service Representative

VCA Animal Hospitals; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading animal hospital as a Client Service Representative, where you will be the face of our practice, ensuring exceptional service for pet owners. You'll manage appointments, educate clients, and maintain a welcoming environment for pets and their owners. This role offers flexible hours and competitive benefits, including medical insurance and generous pet care discounts.

Benefits

Medical, dental, vision insurance

Paid vacation and sick days

401(k) plan

Generous employee pet discounts

Qualifications

• Experience in customer service roles is beneficial.
• Knowledge of animal husbandry and non-medical pet care preferred.

Responsibilities

• Greet visitors and guide clients to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and hospital maintenance.

Skills

Customer Service

Communication

Animal Care Knowledge

Job description

Client Service Representative

At Metroplex Animal Hospital, we take world-class medicine and hometown care very seriously. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

As the face of Metroplex, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

1. Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
2. Scheduling and confirming appointments.
3. Placing outbound calls for follow-ups and reaching out to prospective clients.
4. Presenting and explaining fees, including processing payments.
5. Recommending, selecting, and obtaining products and services, including prescriptions.
6. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
7. Managing medical records, charts, reports, and correspondence.
8. Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—both inside and outside.

Hours are flexible at this time. Full-time or part-time positions are available.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, and more!

Benefits include:

• Medical, dental, vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts

If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please visit our career page at vcacareers.com.