Client Service Representative

VCA Animal Hospitals; Bedford (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in animal care is seeking a customer service representative to assist clients and their pets in a veterinary setting. The role involves greeting visitors, scheduling appointments, and educating clients on pet care. Ideal candidates will have a passion for animals, excellent communication skills, and the ability to work flexible hours. Join us and contribute to enhancing the well-being of pets and their owners!

Benefits

Medical, dental, and vision insurance

Paid vacation for full-time employees

401(k) plan

Generous personal pet care discounts

Qualifications

• At least one year of proven customer service experience.
• Willingness to work non-traditional hours including nights and weekends.
• Ability to lift up to 40 lbs and manage pet-related hazards.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments, manage medical records.
• Educate clients on animal care and process payments.

Skills

Customer service

Communication

Decision-making

Problem-solving

Compassion

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

1. Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
2. Scheduling and confirming appointments
3. Placing outbound calls for follow-ups and reaching out to prospective clients
4. Presenting and explaining fees, including processing payments
5. Recommending, selecting, and obtaining products and services, including prescriptions
6. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
7. Managing medical records, charts, reports, and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends, and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Note: If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Additional Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when circumstances change (e.g., emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com.