Client Service Representative

Pet Services of Washington, P.S.; East Haven (CT); In loco; USD 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Paid vacation (FT)

401(k)

Pet care discounts

Descrizione del lavoro

Pet Services of Washington, P.S. seeks a front desk associate handling customer service, scheduling, and payment processing. You will guide clients and their pets, educate them on general pet care, and support product recommendations and non-medical services.

The role requires empathy for clients and pets, strong communication, and the ability to manage appointments and follow-ups. Flexible hours include nights, weekends, and holidays.

Competenze

• Minimum 1 year of proven customer service experience.
• High School Diploma or GED.
• Excellent listening and communication skills.
• Compassion for pets and people; understanding reactions.
• Decision-making to choose appropriate actions.
• Ability to learn and apply new information quickly.

Mansioni

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Presenting and explaining fees and processing payments.
• Recommending products/services including prescriptions.
• Educating clients on general pet care and husbandry, non-medical.

Conoscenze

Customer service experience

Excellent listening

Communication skills

Compassion for pets

Problem solving

Microsoft Office

Flexible hours

Formazione

High School Diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
• Technician skills a plus

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.