Client Service Representative

Pet Services of Washington, P.S.; Cincinnati (OH); In loco; USD 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401(k)

Pet discounts

Descrizione del lavoro

Pet Services of Washington, P.S. in Cincinnati is seeking a friendly front desk receptionist to greet clients, schedule visits, process payments, and educate clients on our services.

You will assist with product recommendations, maintain records, and support the team during evenings and weekends as needed. We offer competitive benefits and a collaborative, pet-friendly environment.

Competenze

• High School Diploma or GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people with awareness of others' reactions.
• Proven decision-making to choose the best course of action.
• Ability to adapt information to solve problems.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours including nights, weekends, holidays.
• Ability to lift up to 40 lbs and exposure to pet-related hazards.

Mansioni

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet care.
• Manage medical records, charts, reports and correspondence.

Conoscenze

Customer service

Communication

Active listening

Compassion

Decision making

Problem solving

Microsoft Office

Flexibility

Ability to lift 40 lbs

Formazione

High School Diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

SCHEDULING:

Available to work Monday through Friday 7:15am to 7pm & Saturday 7:30am to 2pm. Saturday shifts are rotated and required. Occasionally, changes in our hours of operation may result in earlier closing times Monday through Friday.

BENEFITS:

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits:

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.