Client Service Representative

TalentBridge; Chandler (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Client Service Representative, um hochvermögende Kunden im Wealth Management zu unterstützen. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung außergewöhnlicher Kundenservices, die Problemlösung und die detaillierte Dokumentation. Sie arbeiten in einem dynamischen Umfeld und helfen Kunden bei Kreditkartenanfragen und Online-Banking. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, vorzugsweise in einem Callcenter.
• Starke Computerkenntnisse und Fähigkeit, mehrere Systeme gleichzeitig zu navigieren.

Responsibilities

• Unterstützung von vermögenden Kunden bei Kreditkartenprodukten.
• Dokumentation von Kundenanliegen genau und gründlich.

Skills

Kundenservice Erfahrung

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Kommunikationsfähigkeiten

Multitasking

Job description

Position Detail::
Job Title: Client Service Representative
Location -2565 W CHANDLER BLVD Chandler AZ 85224(5 days onsite)
Training Hours– Monday through Friday 9:30am -6pm EST(onsite)
Shift -Tuesday – Saturday 11:30am – 8:00pm EST(onsite)
Duration -12 Months Contract
Start Date:June 2nd

Job Description:
We are seeking skilled and dedicatedClient Services Representatives to support high net worth clients within the Wealth Management division, specifically assisting with credit products and online navigation.The role is based in Chandler, AZ, and is focused on deliveringexceptional customer service through problem resolution, system navigation, and detailed documentation.

Key Responsibilities:

• Assist high net worth clients with services related to credit card products.
• Respond to and resolve inquiries such as:
• Credit card payments
• Rewards redemption
• Online banking (OLB) navigation
• Risk prevention issues
• Logging and documenting client concerns accurately and thoroughly
• Provide support via phone in a high call volume environment.
• Navigate across multiple systems/screens while maintaining active engagement with the client.
• Handle sensitive information responsibly and professionally.

Required Skills & Experience:

• Minimum2 years of customer service experience (call centre or high-volume environment preferred)
• Strong computer literacy, including proficiency in:Microsoft Outlook, Microsoft Word, Microsoft PowerPoint
• Excellent communication skills with strong grammar and professional tone.
• Proven ability to work well under pressure in a fast-paced and evolving environment.
• Ability to multi-task effectively –engaging clients while navigating systems and entering notes accurately.
• Experience withresolving and de-escalating complex customer service issues.
• High level of confidentiality and discretion with sensitive client information.

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