Client Service Rep, Wlth Mgmt

ntrs; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Northern Trust is seeking an Analyst to ensure accurate setup, maintenance, and validation of investor data within CRM platforms, supporting transfer agency and capital activity processes. You will contribute to data integrity and adhere to control standards across onboarding and fund activity workflows.

The role requires collaboration with internal teams and clients to handle day-to-day operational activities and routine inquiries, ensuring timely, accurate data management.

Qualifications

• Experience in financial or client servicing is preferred.
• Strong analytical, problem solving, and organizational skills.
• Ability to work with CRM and data systems.

Responsibilities

• Capture, analyze, and input investor data into CRM systems.
• Establish and maintain investor records, including tax identifiers and banking instructions.
• Reconcile investor data across CRM, accounting, and reporting outputs to ensure alignment.
• Support capital activity processing and related reporting.
• Collaborate with internal stakeholders and engage with clients on routine inquiries.

Skills

Investor data management

Analytical skills

Data quality assurance

Tools

CRM systems

Finance software

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Major Duties :

1. 1. Executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, funds transfer and researching of client issues.
2. 2. Develops a strong understanding of required steps involved with each request, communicating with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.
3. 3. Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.
4. 4. Reviews and maintains client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged.
5. 5. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
6. 6. Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements
7. 7. Keeps abreast of new or existing Northern Trust and Wealth Management products, services and compliance requirements.

Knowledge :

Knowledge of investment, banking and/or personal trust and advisory operations, products and services usually acquired through related work experience is preferred in order to assist relationship management teams in processing clients¿ servicing needs. Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow.

Experience :

2-3 years' experience in financial and/or client servicing experience preferred.

Role Summary

The Analyst is responsible for the accurate setup, maintenance, and validation of investor data within designated CRM platforms, while supporting core transfer agency and capital activity processes, including capital calls, distributions, and partner accounting. This role ensures data integrity, operational accuracy, and adherence to established procedures and control frameworks across investor onboarding and fund activity workflows. The Analyst works under general supervision and collaborates with internal teams and clients to support day-to-day operational activities and routine inquiries.

Key Responsibilities

• Capture, analyze, and input investor data from source documentation (e.g., subscription agreements, onboarding forms) into CRM systems, ensuring accuracy and completeness across all required fields
• Establish and maintain investor records, including legal entity details, tax identifiers, contact information, banking instructions, and account hierarchies
• Maintain and update CRM data to support downstream processes, including capital activity, reporting, and client servicing
• Support capital activity processing, including capital calls, distributions, and partner accounting workflows
• Assist in preparing and validating partner capital account statements and related reporting
• Ensure investor allocations, commitments, and transaction data are accurately reflected across systems
• Reconcile investor-level data between CRM, accounting systems, and reporting outputs to ensure alignment and accuracy
• Perform data validation, reconciliation, and quality assurance checks across investor data and transaction records
• Identify, investigate, and resolve discrepancies within established guidelines; escalating more complex issues as appropriate
• Generate and deliver routine reporting and data extracts, including investor data reports, capital activity support files, and management information outputs
• Collaborate with internal stakeholders (fund accounting, client servicing, compliance) and engage with clients on routine inquiries related to investor data and capital activity
• Support investor onboarding and ongoing lifecycle maintenance in alignment with operational procedures and control standards
• Contr