Client Service & Order Specialist (Hybrid)

CRG; Richmond (VA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical / Health Insurance

401K with up to 4% match

Virtual Visits for Urgent Care

Job summary

CRG is seeking a Customer Service Specialist to assist with spare parts operations in Richmond, VA. You will manage order processing, customer communication, invoicing, and inventory activities. The ideal candidate should have over 2 years of customer service experience and proficiency in Excel and ERP systems.

This position offers the potential for hybrid work after 6 months, allowing one remote day per week based on performance. Comprehensive benefits are provided for contractors working 30+ hours weekly.

Qualifications

• 2+ years of customer service and/or office experience.
• Experience with order processing, invoicing, or purchase orders.
• Strong Excel skills, including VLOOKUP and conditional formatting.

Responsibilities

• Review inventory availability and process internal purchase orders.
• Prepare and process customer quotes, orders, and invoicing.
• Respond to customer emails and phone calls.

Skills

Customer service experience

Order processing

Strong Excel skills

ERP system experience

Attention to detail

Tools

SAP

Job description

CRG is seeking a Customer Service Specialist to assist with spare parts operations in Richmond, VA. You will manage order processing, customer communication, invoicing, and inventory activities. The ideal candidate should have over 2 years of customer service experience and proficiency in Excel and ERP systems.

This position offers the potential for hybrid work after 6 months, allowing one remote day per week based on performance. Comprehensive benefits are provided for contractors working 30+ hours weekly.