Customer Service Specialist

CRG; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical / Health Insurance

401K with up to 4% match

Virtual Visits for Urgent Care

Job summary

CRG is seeking a Customer Service Specialist to assist with spare parts operations in Richmond, VA. You will manage order processing, customer communication, invoicing, and inventory activities. The ideal candidate should have over 2 years of customer service experience and proficiency in Excel and ERP systems.

This position offers the potential for hybrid work after 6 months, allowing one remote day per week based on performance. Comprehensive benefits are provided for contractors working 30+ hours weekly.

Qualifications

• 2+ years of customer service and/or office experience.
• Experience with order processing, invoicing, or purchase orders.
• Strong Excel skills, including VLOOKUP and conditional formatting.

Responsibilities

• Review inventory availability and process internal purchase orders.
• Prepare and process customer quotes, orders, and invoicing.
• Respond to customer emails and phone calls.

Skills

Customer service experience

Order processing

Strong Excel skills

ERP system experience

Attention to detail

Tools

SAP

Job description

Schedule: Monday-Friday, 7:30 AM-4:00 PM

About the Job: CRG is seeking a Customer Service Specialist to support spare parts operations at a customer site in Richmond, VA. In this role, you would serve as a key backup and partner within the department, helping process orders, manage customer communication, support invoicing, and assist with inventory-related activities. This role is ideal for you if you have demonstrated experience in customer service with order processing, along with strong Excel skills, ERP system experience, and attention to detail.

About the Company: Our client is a global leader in sophisticated packaging machinery, known for innovative engineering, reliable performance, and high-quality solutions across the packaging industry. With more than 2,200 employees worldwide, the company supports customers through technical expertise, operational excellence, and a strong commitment to service.

What You’ll Do

• Review inventory availability and process internal purchase orders
• Prepare and process customer quotes, orders, and invoicing
• Respond to customer emails and phone calls
• Provide updates on part availability and order status
• Support inventory review and inventory control
• Enter data and maintain accurate records in company systems and databases
• Update information related to machine projects and kits
• Work closely with internal teammates and onsite partners to ensure smooth customer service operations

What We’re Looking For

• 2+ years of customer service and/or office experience
• Experience with order processing, invoicing, or purchase orders
• Strong Excel skills, including VLOOKUP and conditional formatting
• Large accounting system (ERP) experience required; SAP preferred
• Strong attention to detail and problem-solving skills
• Professional communication skills and a team-oriented attitude
• Quarterly travel to Greensboro, NC area for trainings and group meetings
• Hybrid Potential after 6 months – 1 remote day/week after 6 months, based on performance

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Voluntary Benefits Options

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment