Service Delivery Coordinator

Unisys Corporation; City of Rensselaer (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking a delivery management professional to lead small projects, craft detailed project plans, track costs, and serve as the main client contact. You will implement solutions based on client needs and monitor performance against SLAs while coordinating with third parties to deliver on commitments.

The role emphasizes proactive communication, issue resolution, and regular reporting to clients as part of a dynamic delivery team.

Qualifications

• BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience.
• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!
• We're committed to supporting work-life balance and investing in your future success.
• At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience.
• MUST BE ABLE TO COMMUTE TO RENSSELEAR NY
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
• Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
• This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Responsibilities

• Semi-independently leads small delivery management projects.
• Creates and maintains project plans, ensuring resources are effectively allocated.
• Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.
• Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.
• Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.
• Troubleshoots and documents client issues (i.e., performance and application issues).
• Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.
• Provides clients with regular reports and implementation updates.
• Thoughtfully escalates client- and/or process-related issues and questions.
• Develops, maintains and updates client status and other management reports.
• Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables

Education

BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience

Job description

What success looks like in this role:

• Semi-independently leads small delivery management projects.
• Creates and maintains project plans, ensuring resources are effectively allocated.
• Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.
• Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.
• Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.
• Troubleshoots and documents client issues (i.e., performance and application issues).
• Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.
• Provides clients with regular reports and implementation updates.
• Thoughtfully escalates client- and/or process-related issues and questions.
• Develops, maintains and updates client status and other management reports.
• Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables

You will be successful in this role if you have:

BA/BS degree and 2-4 years' relevant experience OR equivalent combination of education and experience

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

**MUST BE ABLE TO COMMUTE TO RENSSELEAR NY**

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.