Client Service Manager – Construction Commercial Insurance

Jobtailor; Missouri; On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor in Missouri seeks an experienced Insurance Client Service Lead to manage a Construction book of business and serve as the primary service contact. You will coordinate the support team to meet deadlines, ensure timely escalations, and drive client satisfaction.

You will oversee renewals, onboarding with sales, and retention targets while strengthening relationships with clients, carriers, and internal teams to deliver cost-effective Property & Casualty solutions.

Qualifications

• Bachelor’s degree in business, insurance, risk management, or similar field; equivalent combination of education and work experience may be considered
• Three (3) or more years of insurance client service experience
• Active Property & Casualty License
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• CIC or CRM Designation encouraged
• Excellent attention to detail, oral and written communication skills
• Ability to work well in a team environment

Responsibilities

• Serve as the lead service contact to clients for an assigned Construction book of business
• Oversee client service needs and ensure support team engagement, responsiveness, deadlines, and escalations
• Manage the client renewal process and ensure activities meet timing and quality standards
• Direct onboarding of new clients with sales staff, ensuring accurate client files and agency management system information
• Maintain a 96% or higher client retention ratio and pursue growth opportunities within the existing book of business
• Maintain and enhance relationships with clients, carrier partners, vendors, internal teams, and other stakeholders
• Support business growth through account rounding, risk and coverage-gap assessment, and implementation of cost-effective Property and Casualty solutions
• Lead Client Engagement Strategy for assigned clients and drive best-practice client engagement
• Serve as a back-up at all support levels as needed
• Perform other duties and special projects as assigned

Skills

Client service management

Attention to detail

Oral communication

Written communication

Team collaboration

Education

Bachelor’s degree in business, insurance, risk management, or similar field

Tools

Agency Management System

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

• Serve as the lead service contact to clients for an assigned Construction book of business
• Oversee client service needs and ensure support team engagement, responsiveness, deadlines, and escalations
• Manage the client renewal process and ensure activities meet timing and quality standards
• Direct onboarding of new clients with sales staff, ensuring accurate client files and agency management system information
• Maintain a 96% or higher client retention ratio and pursue growth opportunities within the existing book of business
• Maintain and enhance relationships with clients, carrier partners, vendors, internal teams, and other stakeholders
• Support business growth through account rounding, risk and coverage-gap assessment, and implementation of cost-effective Property and Casualty solutions
• Lead Client Engagement Strategy for assigned clients and drive best-practice client engagement
• Serve as a back-up at all support levels as needed
• Perform other duties and special projects as assigned

Requirements

• Bachelor’s degree business, insurance, risk management, or similar field of study; equivalent combination of education and work experience may be considered
• Three (3) or more years of insurance client service experience
• Active Property & Casualty License
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• CIC or CRM Designation encouraged
• Excellent attention to detail, oral and written communication skills
• Ability to work well in a team environment

Core Competencies

Demonstrates expertise in client service management within the insurance sector, focusing on client retention, relationship building, and effective communication. Proficient in managing client renewals and onboarding processes while ensuring high-quality service delivery.

Highest-signal resume keywords

• Client Service Management
• Property & Casualty License
• Insurance Client Service Experience
• CIC or CRM Designation
• Microsoft Office Proficiency

Hard Skills

• Client Retention
• Risk Assessment
• Coverage-Gap Assessment
• Client Onboarding
• Account Rounding

Soft Skills

• Attention to Detail
• Oral Communication
• Written Communication
• Team Collaboration

Certifications & Qualifications

• Active Property & Casualty License
• CIC Designation
• CRM Designation

Industry Keywords

• Construction Insurance
• Client Engagement Strategy
• Client Service Needs
• Stakeholder Management
• Business Growth

Tools & Technologies

• Agency Management System
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook