Senior Client Manager – Construction

Jobtailor; Bloomfield Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Bloomfield Hills, MI is seeking an experienced Client Manager for Property & Casualty to lead a portfolio of commercial clients. You will design risk management programs, oversee renewals, and coordinate with carriers to secure favorable terms.

The role emphasizes independent execution, strong communication, and strategic guidance to clients and internal teams. Prior P&C client management experience is essential.

Qualifications

• Property & Casualty license required.
• 5–10+ years of commercial lines experience.
• Prior client management experience in Property & Casualty.
• Advanced industry designations or certifications preferred.

Responsibilities

• Manage and service a portfolio of P&C clients.
• Deliver tailored risk management and insurance solutions.
• Serve as the primary client contact and provide strategic guidance.
• Oversee service delivery, including renewals and retention initiatives.
• Assess client risk exposures and design appropriate programs.
• Market accounts to carriers and negotiate terms.
• Support day-to-day servicing such as endorsements and certificates.
• Collaborate with Sales and internal teams to support growth.

Skills

Property & Casualty License

Commercial Lines Experience

Client Management

Relationship Management

Risk Management

Coverage Design

Underwriting Information

Negotiation Skills

Client Onboarding

Market Analysis

Education

College degree or equivalent professional experience (preferred)

Advanced Industry Designations

Job description

Responsibilities

• Manage and service a portfolio of Property & Casualty clients
• Deliver tailored risk management and insurance solutions
• Serve as the primary client contact and provide strategic guidance
• Oversee service delivery and lead client strategy, including coverage design, renewals, and retention initiatives
• Assess client risk exposures and design appropriate insurance programs
• Market accounts to carriers, compile underwriting information, and negotiate terms
• Support day-to-day servicing, including endorsements, certificates, billing, and coverage inquiries
• Ensure client deliverables are accurate, timely, and compliant
• Prepare proposals, stewardship reports, and client communications
• Monitor service execution and proactively resolve issues
• Collaborate with Sales, Client Executives, and internal teams to support growth and retention
• Support new client onboarding and integration
• Maintain relationships with carrier partners and internal stakeholders
• Support upsell and cross-sell opportunities
• Participate in special projects, initiatives, and process improvements
• Contribute to team training and development
• Identify workflow and service delivery improvements
• Stay current on industry trends, carrier appetites, and market conditions
• Promote best practices and operational excellence
• Drive client retention and satisfaction

Requirements

• Property & Casualty License
• 5–10+ years of commercial lines experience
• Prior client management experience in Property & Casualty
• Strong relationship management and communication skills
• Ability to work independently and execute effectively
• College degree or equivalent professional experience (preferred)
• Advanced industry designations or certifications (preferred)
• Experience in complex or large client environments (preferred)

Core Competencies

Demonstrates expertise in managing Property & Casualty client portfolios, delivering tailored risk management solutions, and ensuring compliance and accuracy in service delivery. Strong relationship management and communication skills are essential for driving client retention and satisfaction.

Highest-signal resume keywords

• Property & Casualty License
• Commercial Lines Experience
• Client Management Experience
• Relationship Management Skills
• Advanced Industry Designations

Hard Skills

• Risk Management
• Insurance Solutions
• Coverage Design
• Underwriting Information Compilation
• Negotiation Skills
• Client Onboarding
• Service Delivery Improvement
• Proposal Preparation
• Stewardship Reporting
• Market Analysis

Soft Skills

• Communication Skills
• Independent Execution
• Problem-Solving
• Collaboration
• Team Development

Certifications & Qualifications

• Advanced Industry Designations

Industry Keywords

• Property & Casualty
• Client Retention
• Service Delivery
• Risk Exposure Assessment
• Carrier Relationships
• Market Conditions
• Operational Excellence
• Client Satisfaction
• Cross-Sell Opportunities
• Workflow Improvements