Client Services Manager – Business Insurance

Jobtailor; Sioux Falls (SD); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor in Sioux Falls, SD seeks an experienced leader to manage the Business Insurance Service team. You will drive talent development, oversee budgeting and KPIs, and execute initiatives aligned with business goals.

The role requires 5+ years in insurance leadership and strong underwriting knowledge. You will collaborate across departments to ensure compliance and deliver high-quality client service.

Qualifications

• 5+ years of leadership/management experience in insurance or risk management.
• 5+ years of experience with business or commercial insurance.
• Ability to research regulatory issues and provide clear, concise information.
• Strong knowledge of technical underwriting.
• Bachelor’s degree preferred but not required.
• Property/Casualty license preferred but not required.

Responsibilities

• Provide leadership and supervision to the Business Insurance Service team.
• Ensure retention and talent development of quality employees.
• Execute departmental initiatives aligned with business strategies and objectives.
• Support training and quality assurance programs.
• Participate in recruiting, hiring and onboarding new colleagues.
• Monitor and address employee workload and capacity.
• Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement.
• Conduct regular one-on-one sessions, team meetings and departmental initiatives.
• Ensure agency management systems, files and operational procedures follow MMA quality standards.
• Conduct annual performance and compensation reviews.
• Develop personal development goals and discuss career paths.
• Manage annual budgets and key performance indicators reflecting growth goals and business conditions.
• Promote knowledge sharing regarding workflow, markets, products, legislative issues and best practices.
• Participate in leadership development training.
• Participate in local and regional workgroups and communicate trends and opportunities to local office teams.

Education

Bachelor’s degree in business or risk management

Property/Casualty license

Tools

Agency Management Systems

Job description

• Provide leadership and supervision to the Business Insurance Service team
• Ensure retention and talent development of quality employees
• Execute departmental initiatives aligned with business strategies and objectives
• Support training and quality assurance programs
• Participate in recruiting, hiring and onboarding new colleagues
• Monitor and address employee workload and capacity
• Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement
• Conduct regular one-on-one sessions, team meetings and departmental initiatives
• Ensure agency management systems, files and operational procedures follow MMA quality standards
• Conduct annual performance and compensation reviews
• Develop personal development goals and discuss career paths
• Manage annual budgets and key performance indicators reflecting growth goals and business conditions
• Promote knowledge sharing regarding workflow, markets, products, legislative issues and best practices
• Participate in leadership development training
• Participate in local and regional workgroups and communicate trends, challenges, strategies and opportunities to local office teams

Requirements

• 5+ years of leadership/management experience in insurance, risk management or a similar industry
• 5+ years of experience with business or commercial insurance
• Ability to research regulatory issues and provide clear, concise and accurate information and guidance to clients
• Knowledge of technical underwriting
• Ability to maintain positive working relationships with customers, clients, colleagues and management
• Strong management and demonstrated team-building skills
• Ability to establish priorities and organize time efficiently to meet or exceed deadlines
• High level of integrity and confidentiality
• Bachelor’s degree in business, risk management or equivalent preferred, but not required
• Property/Casualty license preferred, but not required

Core Competencies

Demonstrates strong leadership and management capabilities in the insurance industry, with a focus on team development, compliance, and operational excellence. Proficient in managing budgets, performance indicators, and fostering positive relationships with clients and colleagues.

Highest-signal resume keywords

• Leadership Experience
• Business Insurance Expertise
• Technical Underwriting Knowledge
• Team-Building Skills
• Regulatory Research Ability

Hard Skills

• Business Insurance
• Risk Management
• Technical Underwriting
• Budget Management
• Performance Review
• Compliance Monitoring
• Operational Procedures
• Quality Assurance
• Employee Development
• Recruiting and Onboarding

Soft Skills

• Team Leadership
• Relationship Management
• Organizational Skills
• Integrity
• Communication Skills

Certifications & Qualifications

• Property/Casualty License

Industry Keywords

• Insurance
• Risk Management
• Commercial Insurance
• Regulatory Issues
• Talent Development
• Workload Management
• Performance Indicators
• Knowledge Sharing
• Best Practices
• Leadership Development

Tools & Technologies

• Agency Management Systems