Client Service Manager Associate

Gallagher; Sioux Falls (SD); Hybrid; Confidential; Full time

Benefits offered by this job

Medical/dental/vision

Life and accident insurance

401(K) and Roth

Tax-advantaged accounts

Educational expense reimbursement

Paid parental leave

Talkspace mental health

Flexible work hours

Training programs

Gallagher Thrive program

Charitable matching

Job summary

Gallagher Benefit Services in Sioux Falls, SD, is seeking a Client Manager Associate to manage a portfolio of client accounts, ensuring excellent service and solutions. The role includes renewal leadership, collaboration with the Production team, and growth opportunities for existing clients.

Ideal candidates have a Bachelor’s degree or a HS diploma with relevant experience, proficiency in Microsoft Office, and appropriate licensing.

Qualifications

• Bachelor's degree with 0+ years client service or 3+ years with HS.
• Proficiency in Microsoft Office; appropriate licensing as required.
• Willingness to travel up to 25%.

Responsibilities

• Manage client accounts as trusted advisor and partner.
• Lead the renewal process with the Production team to deliver optimal client outcomes.
• Help secure existing business and drive growth through strong relationships and identifying opportunities.

Skills

Client service

Claims management

Microsoft Office

L&H License

Travel readiness

Education

Bachelor's degree

High School diploma

Job description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we're all about building strong relationships and delivering exceptional service. As a Client Manager Associate, you'll manage a portfolio of client accounts, ensuring they receive the care and solutions they need to succeed. You'll play a key role in driving client satisfaction, retention, and business growth while fostering a culture of collaboration and continuous improvement.

Position Details:

• Pay: $70K/yr
• Hours: M-F 8am-5pm
• Hybrid: Minimum 2 days in office, work from home optional other 3 days
• Location: 5101 South Nevada, Sioux Falls, South Dakota
• License: Will require a L&H License within the first 60 days if you do not already have one

How You'll Make An Impact

• Manage client accounts, acting as a trusted advisor and partner.
• Lead the renewal process, working closely with the Production team to deliver the best outcomes for clients.
• Help secure existing business and drive growth by building strong relationships and identifying opportunities to expand services.
• Collaborate with team members to support branch priorities.

About You

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

OR

• High School degree/GED with 3+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Experience managing client accounts and delivering excellent service.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages multiple and sometimes competing priorities
• Works in a self-directed manner

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other Benefits

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• and more

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.