Client Service Manager

Gallagher; Town of Florida (NY); On-site; Confidential; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401(k) plan

HSA/FSA

Education reimbursement

Parental leave

Talkspace

Flexible hours

Training programs

Gallagher Thrive program

Charitable matching

Job summary

Gallagher is seeking a Personal Lines Client Service Manager I to deliver high-quality service to clients, manage a portfolio of accounts, and collaborate with the Production team on renewals and tailored solutions.

The role emphasizes building trust, proactive client engagement, and supporting Producers/Account Executives to drive retention and satisfaction across the client base.

Qualifications

• Bachelor’s degree or equivalent experience required or high school diploma/GED with 3+ years of relevant experience.
• Producer’s License required and proficient in Microsoft Office tools.
• Ability to manage multiple priorities and engage in consultative discussions.
• Knowledge of insurance industry and client relationships is a plus.

Responsibilities

• Build and maintain strong client relationships through ongoing care and communication.
• Partner with internal teams to deliver timely, high‑quality solutions.
• Support Producers and Account Executives in managing client accounts.
• Drive client retention and satisfaction by addressing clients' unique needs.

Skills

Client relationship management

Communication skills

Multitasking

Education

Bachelor’s degree or equivalent experience

High school diploma/GED with 3+ years experience

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Overview

At Gallagher, we’re united by a commitment to excellence and a passion for helping businesses grow, communities thrive, and people prosper. As a Personal Lines Client Service Manager I, you’ll play a key role in delivering high‑quality service to our clients, ensuring their needs are met with care and precision. This is your chance to join a team that values collaboration, innovation, and your professional growth.

How You’ll Make An Impact

In this role, you’ll manage a portfolio of accounts, building strong relationships with clients and ensuring their needs are met with exceptional service. You’ll work closely with our Production team to lead the renewal process, delivering tailored solutions that align with client goals. Whether it’s securing existing business, driving the sale of additional services, or coordinating resources to address risk management needs, your work will directly contribute to client satisfaction and retention. You’ll also act as a trusted point of contact for clients, stepping in when Producers or Account Executives are unavailable.

Here’s what you’ll do:

• Build and maintain strong client relationships through ongoing care and communication.
• Partner with internal teams to deliver timely, high‑quality solutions.
• Support Producers and Account Executives in managing client accounts.
• Drive client retention and satisfaction by addressing their unique needs.

About You

• You’ll hold a bachelor’s degree or equivalent experience (0+ years in client service or claims management) OR a high school diploma/GED with 3+ years of relevant experience.
• You’ll hold a Producer’s License and use Microsoft Office tools proficiently.
• You’ll take a proactive approach to managing multiple priorities and engaging in consultative discussions.
• You’ll explain complex issues in simple terms and work independently to achieve goals.
• You’ll benefit from previous insurance knowledge and experience managing client relationships, along with financial acumen (preferred but not required).

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.