Client Service Manager

Gallagher

St. Louis (MO)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Flexible work hours

Educational expense reimbursement

Paid parental leave

Digital mental health services

Charitable matching gift program

Job summary

A prominent benefit services firm in St. Louis seeks a Client Service Manager to manage client accounts and deliver exceptional service. The role requires a bachelor’s degree and 3+ years of client service or claims management experience. Candidates should have strong communication skills, proficiency in Microsoft Office, and be capable of traveling up to 25%. This position offers a competitive compensation package and a range of benefits to support employee well-being.

Qualifications

Bachelor's degree with 3+ years client service and/or claims management experience.
High School degree/GED with 8+ years client service and/or claims management experience.
Ability to travel up to 25% of the time.
Producer's License required.
Previous insurance knowledge preferred.
Appropriate licensing as required.

Responsibilities

Manage a portfolio of accounts and build strong client relationships.
Oversee day-to-day management of assigned accounts.
Lead the renewal process alongside the Production team.
Drive client satisfaction and retention.
Promote collaboration and continuous improvement within the team.

Skills

Client service experience

Claims management experience

Proficiency in Microsoft Office

Strong communication skills

Organization and multitasking

Education

Bachelor's degree

High School degree/GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

In this role, you’ll oversee the day-to-day management of an assigned group of accounts.
You’ll work closely with clients to understand their needs and deliver tailored solutions.
By partnering with the Production team, you’ll lead the renewal process and ensure clients receive the best possible outcomes.
Your work will directly impact client satisfaction, retention, and the growth of our business.
You’ll also contribute to a culture of collaboration and continuous improvement, helping your team and clients succeed.

About You

Required:

Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Preferred:

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Behaviors:

Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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