Client Service Manager

Interim HealthCare Inc.; Wilmington (NC); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional development

Career growth

Supportive team

Job summary

Interim HealthCare Inc. in Wilmington, NC is seeking a Client Service Manager to ensure smooth daily operations in a fast-paced home care office.

You will coordinate caregiver schedules, support intake processes, and engage with clients, families, and referral partners to deliver outstanding service. The role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities.

Qualifications

• Associate degree or equivalent work experience preferred.
• Minimum of one year of experience in healthcare, staffing, customer service, scheduling, or related field.
• Previous home care or healthcare staffing experience preferred.
• Excellent organizational and multitasking skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and scheduling software.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Coordinate and maintain daily and monthly caregiver schedules using our electronic scheduling system.
• Ensure client visits are staffed appropriately while responding quickly to scheduling changes.
• Monitor EVV compliance and resolve scheduling or documentation issues.
• Receive client referrals, document service requests, and coordinate placements of caregivers.
• Verify client insurance information and assist with intake processes.
• Assist with recruiting activities including creating employee files and background checks.
• Support payroll, billing, collections, and marketing efforts as needed.
• Maintain compliance with federal, state, accreditation, and company policies.
• Provide exceptional customer service to clients, caregivers, and referral sources.
• Participate in the agency's on-call rotation.
• Assist with special projects and other office responsibilities as assigned.

Skills

Organizational skills

Multitasking

Communication

Customer service

Independent work

Attention to detail

Microsoft Office

Education

Associate degree or equivalent work experience

Tools

Scheduling software

Job description

Interim HealthCare - Wilmington, NC

Full-Time | Monday-Friday | 8:00 AM - 5:00 PM

Interim HealthCare is seeking a highly organized and customer-focused Client Service Manager to join our growing team in Wilmington, NC. This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment while making a meaningful impact on the lives of clients and caregivers.

The Client Service Manager plays a key role in the daily operations of our home care office by coordinating caregiver schedules, supporting office operations, ensuring compliance, and delivering exceptional customer service to clients, families, and referral partners.

What You’ll Do

• Coordinate and maintain daily and monthly caregiver schedules using our electronic scheduling system.
• Ensure client visits are staffed appropriately while responding quickly to scheduling changes.
• Monitor Electronic Visit Verification (EVV) compliance and resolve any scheduling or documentation issues.
• Receive client referrals, document service requests, and coordinate the placement of qualified caregivers.
• Verify client insurance information and assist with intake processes.
• Assist with recruiting activities, including creating employee files, verifying licenses and certifications, conducting background checks, and posting job openings.
• Support payroll, billing, collections, and marketing efforts as needed.
• Maintain compliance with federal, state, accreditation, and company policies and procedures.
• Provide exceptional customer service to clients, caregivers, and referral sources.
• Participate in the agency's on-call rotation.
• Assist with special projects and other office responsibilities as assigned.

Qualifications

• Associate degree or equivalent work experience preferred.
• Minimum of one year of experience in healthcare, staffing, customer service, scheduling, or a related field.
• Previous home care or healthcare staffing experience is strongly preferred.
• Excellent organizational and multitasking skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and scheduling software.
• Detail-oriented with strong problem-solving skills.

What We Offer

• Competitive salary
• Monday-Friday schedule
• Paid Time Off
• Health, Dental, and Vision Insurance
• Professional development opportunities
• Supportive team environment
• Opportunity for career growth with a nationally recognized healthcare organization