Staffing Coordinator

Falcon Recruitment; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Life insurance coverage

Wellness discounts

Paid time off

Employee discounts

Job summary

Falcon Recruitment in New York, NY is seeking a Staffing Coordinator to oversee scheduling of caregivers and coordinate placements to ensure uninterrupted, high-quality home care services.

This role supervises a team of coordinators, manages caregiver–client matches, ensures regulatory compliance, and resolves staffing challenges efficiently.

Ideal candidates bring home care staffing experience, strong communication, and leadership abilities; a Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred, or a minimum of one year of staffing and scheduling experience in the home care industry.
• Strong knowledge of home care regulations and compliance requirements.
• Proficiency with scheduling systems and Microsoft Office.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Supervise staffing and care coordination team to ensure coverage.
• Coordinate caregiver schedules and client matches.
• Maintain relationships with coordinators, clients, and staff.
• Promote collaboration and accountability within the department.
• Identify staffing issues and implement effective solutions.
• Ensure efficient staffing workflows that support continuity of care.
• Monitor punctuality, attendance, and readiness of staff.
• Support leadership with reporting and data collection.

Skills

Leadership

Communication

Interpersonal skills

Data entry

Scheduling

Education

Bachelor's degree preferred

Tools

HHA Exchange

Microsoft Office

Job description

Schedule: Monday–Friday | 9:00 AM – 5:00 PM

Compensation: $23hr-27hr, plus bonuses and incentives

Experience Level: Minimum 1 year (home care staffing preferred)

Supervisory Responsibility: Yes

Position Overview

The Staffing Coordinator is responsible for overseeing and coordinating the scheduling of caregivers to ensure uninterrupted, high-quality home care services. This role supervises a team of coordinators, manages caregiver-client placements, ensures regulatory compliance, and resolves staffing challenges efficiently.

This position is ideal for a strong communicator and problem-solver with experience in home care staffing, scheduling, and team leadership.

Key Responsibilities

• Supervise and lead the staffing and care coordination team to ensure consistent coverage of client services
• Coordinate caregiver schedules and ensure timely, appropriate caregiver-client matches
• Maintain professional relationships with coordinators, clients, and home health aides
• Promote collaboration, accountability, and teamwork within the department
• Identify staffing issues, analyze data, and implement effective solutions
• Ensure efficient staffing workflows that support continuity of care
• Monitor punctuality, attendance, and readiness of staff
• Answer phones professionally and support interdepartmental communication
• Report significant incidents to leadership as required
• Monitor client satisfaction and follow up on complaints or concerns
• Enforce corrective actions in collaboration with leadership and related departments
• Ensure compliance with contractual obligations, agency policies, and government regulations
• Protect patient and employee privacy and maintain confidentiality of all protected information
• Assist leadership with special projects, reporting, and data collection as needed
• Perform additional duties as assigned

Qualifications & Requirements

• Bachelor's degree preferred, or a minimum of one (1) year of staffing and scheduling experience in the home care industry
• Strong knowledge of home care regulations and compliance requirements
• Proficiency with Microsoft Office and home care scheduling systems (HHA Exchange preferred)
• Ability to manage schedules manually and electronically with strong data entry skills
• Excellent leadership, communication, and interpersonal skills
• Ability to remain organized and adaptable in a fast-paced environment
• Medical, dental, and vision insurance (optional enrollment; wage deductions apply)
• Wellness discounts and access to mental health resources
• 401(k) with company matching
• Life insurance coverage
• Employee discount programs

Work-Life Balance

• Paid time off (PTO) and floating holidays
• Safe and sick time
• Prenatal paid time off
• Disability Benefits Law (DBL) and Paid Family Leave (PFL)
• Employee Assistance Program (EAP)
• Paid orientation and training
• Performance-based bonuses and incentives
• Professional development and advancement opportunities
• Monthly and annual employee recognition programs
• Company events and team-building activities