Client Services Manager

365healthservices; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

365 Health Services is seeking an energetic Client Services Manager to lead recruitment and staffing efforts for healthcare professionals. This on-site role emphasizes building relationships with clients, screening candidates, and coordinating placement and ongoing assignments.

The ideal candidate will have strong communication, integrity, and a competitive drive, plus the ability to work in a fast-paced team environment. Bachelor’s degree preferred; on-call responsibilities may apply.

Qualifications

• High integrity and positive attitude are essential.
• Excellent communication and solution-oriented mindset required.
• Competitive, eager, and able to thrive in a fast-paced environment.
• Strong collaboration skills and teamwork are a must.
• Bachelor's degree is preferred but not mandatory.
• Demonstrated ability to recruit and manage staffing processes.

Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals.
• Utilizes recruitment tools and methods to source a diverse candidate pool.
• Responsible for on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client needs through screening and interviewing.
• Completes reference checks on candidates’ background and work experience.
• Ensures candidates meet hiring standards and applicable contracts.
• Negotiates salary terms with candidates and coordinates onboarding.
• Schedules field staff and direct care workers for placements and assignments.
• Monitors performance and provides coaching and disciplinary action when appropriate.
• Develops relationships with clients, consumers, and referral sources to identify staffing needs and opportunities.
• Addresses client expectations and resolves service-related concerns.
• Documents communications and activities in the system of record.
• Maintains confidentiality in compliance with HIPAA and policy guidelines.
• Oversees Revenue Cycle Management and ensures regulatory compliance.

Skills

High integrity

Positive attitude

Excellent communication skills

Solution-oriented

Eager/Competitive

Team-oriented/fast-paced

Education

Bachelor's Degree (preferred)

Job description

Overview

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. This opportunity puts you in the driver seat of a rapidly expanding company that is seeking its next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and advance their career.

Qualifications

• High integrity
• Positive attitude
• Excellent communication skills
• Solution-oriented
• Eager / Competitive
• Ability to thrive and collaborate in a fast-paced environment
• Bachelor\'s Degree, preferred

Primary Duties and Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Responsible for on-call duties during non-business hours and weekends as needed
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
• Completes necessary reference checks on candidate’s background and work experience
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
• Negotiates salary, terms and conditions of employment with candidates
• Schedules direct care workers and field staff for initial placement and ongoing assignments
• Manages direct care workers and field staff while on assignment: assesses and investigates concerns and provides performance coaching, counseling and disciplinary action when appropriate
• Maintains regular contact to develop relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensures client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
• Incorporates direct care worker and field staff retention strategy into daily routine
• Responsible for learning all functionalities and operations of the branch office
• Adheres to and promotes company policies and procedures
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
• Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
• Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
• Responsible for oversight of revenue cycle management
• Demonstrates a commitment to advancing 365 Health Services, LLC
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
• Performs other duties as necessary

Benefits

• Health Insurance Packages
• Paid Time Off
• 401K

Schedule

• Monday to Friday
• Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)

Additional Compensation

• Weekly Commission
• Weekly On-Call Pay
• Bonuses

Education

• Bachelor\'s (Preferred)

Work Location: In-person