Senior Client Service Manager - Commercial Lines

Arthur J. Gallagher & Co. (AJG); Cincinnati (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Senior Client Service Manager to join our Commercial team. You’ll lead renewal efforts for complex accounts, build strong client relationships, and guide a team to deliver tailored insurance solutions.

The role emphasizes strategic thinking, risk management, and mentorship across the team. A P&C license and 5+ years of client service or claims experience are required, with a preference for supervisory exposure. This is a senior role with local impact.

Qualifications

• Bachelor's degree plus 5+ years in client service or claims management, or 10+ years with high school.
• Property & Casualty Insurance License required.
• Proficiency in Microsoft Office suite.
• Desire to build relationships and deliver results.
• 1+ year supervisory experience preferred.

Responsibilities

• Lead renewal process and strategy for complex accounts, coordinating client info and needs analyses.
• Identify coverage gaps, review claims, secure existing business, and drive cross-sell of services.
• Build and maintain strong client and carrier relationships with timely responses and service excellence.
• Provide strategic guidance to the team through consultative risk management discussions.
• Mentor team members, delegate tasks, give constructive feedback, and support professional development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy and management of client data and policy records in Gallagher systems.
• Leverage Gallagher technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Senior Client Service

Licensed P&C Insurance

MS Office

Leadership/mentoring

Education

Bachelor's degree

High School diploma with 10+ years experience

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher,we’relooking for a Senior Client Service Manager to join our Commercial team. In this role,you’lllead efforts to deliver exceptional service and innovative insurance solutions to our clients.You’llwork closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

You’lltake on a leadership role in driving client success and team performance. From managing complex renewals toidentifyinggrowth opportunities,you’llensure clients receive tailored solutions that meet their needs.You’llalso play a key role in mentoring team members and fostering a culture of collaboration and excellence.

How you'll make an impact

Here’swhatyou’lldo:

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping delivertimely, tailored solutions.
• Identifygaps in coverage, review claims, secure existingbusiness, and drive the sale ofadditionalservices and lines of coverage.
• Build andmaintainstrong relationships with clients and carrier partners throughtimelyresponses and strong customer service, ensuring trust and satisfaction.
• Providestrategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’swhatyou’llbring to the role:

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, orHigh School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiencyin Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.
• Preferred - At least 1+ year of supervisory experience

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)