Client Service Manager

Unisys; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys in San Francisco seeks a capable leader to guide Field Engineering supervisors and teams across multiple locations. You will help identify trends, resolve complex issues and ensure end-to-end support during system upgrades.

The role requires a BA/BS with 4-6 years of relevant experience, plus 0-2 years of leadership; candidates must be in the West Coast time zone. You will coordinate with Client Services, Support colleagues and technical teams to meet client requirements.

Qualifications

• BA/BS degree required or equivalent combination of education and experience.
• 0-2 years leadership experience, must be in West Coast time zone.
• Role involves directing field engineering teams and coordinating across locations.

Responsibilities

• Provide clear direction to Field Engineering supervisors and teams across locations.
• Identify recurring issues and coordinate resolutions during system releases or upgrades.
• Ensure end-to-end support and timely delivery of client requirements.
• Liaise between clients, end-users and technical teams to meet needs.
• Allocate resources, budgets and priorities to drive project success.

Skills

Leadership

Team management

Stakeholder communication

Problem solving

Project management

Education

BA/BS degree

Job description

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience**MUST BE IN WEST COAST TIME ZONE**

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.