Client Service Manager

Unisys; California; Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Unisys seeks a capable leader to guide Field Engineering supervisors and teams across multiple locations. You will identify recurring issues, coordinate end-to-end support, and escalate complex problems to senior staff where needed.

You will coordinate with Client Services to monitor hardware/software availability, manage procurement, and allocate budgets and resources to meet client requirements, ensuring smooth system upgrades and process consistency.

Formación

• BA/BS degree or equivalent experience.
• 4-6 years relevant experience OR equivalent combination.
• 0-2 years leadership experience.

Responsabilidades

• Provides clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues with new system releases or upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring complex items to technical colleagues or senior management.
• Monitors hardware, software and equipment availability with Client Services to identify gaps and potential business impacts.
• Manages procurement-related activity to ensure on-time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in determining appropriate processes, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Conocimientos

Leadership experience

Educación

BA/BS degree

4-6 years relevant experience

0-2 years leadership experience

Descripción del empleo

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience

**MUST BE IN WEST COAST TIME ZONE**

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.