Client Service Manager

Unisys Corporation; Philadelphia (Philadelphia County); Presencial; USD 95.000 - 130.000; Jornada completa

Descripción de la vacante

Unisys Corporation is seeking a results-oriented engineering operations leader to direct Field Engineering teams across multiple locations. You will drive clear guidance, identify trends and issues with new system releases, and ensure end-to-end support for client environments.

You will resolve key issues, monitor hardware and software availability, oversee procurement activities, and act as the liaison between clients, end-users and technical teams while establishing robust processes and

Formación

• Must have a BA/BS degree with 4-6 years of relevant experience or an equivalent combination of education and experience.
• 0-2 years of leadership experience.

Responsabilidades

• Provide clear direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends and potential issues concurrent with new system releases or hardware/software upgrades.
• Ensure end-to-end support to address identified and potential issues.
• Resolve key issues raised by supervisors and teams, referring the most significant to technical colleagues or senior management.
• Monitor hardware, software and equipment availability to identify gaps with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and response to client requirements.
• Act as liaison between clients, end-users and technical teams.
• Assist supervisors and team members in determining appropriate processes, policies or procedures.
• Establish overall work processes and priorities.
• Allocate people, budgets and resources.

Conocimientos

Leadership

Communication

Project management

Educación

BA/BS degree

Descripción del empleo

What success looks like in this role:

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

You will be successful in this role if you have:

• BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience
• 0-2 years' leadership experience

**MUST BE LOCATED IN EAST COAST TIME ZONE**

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.