Client Service Manager

SpecialtyRx; Ridgefield Park (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

SpecialtyRx is seeking a Client Service Manager to oversee relationships with long-term care facilities and assisted living communities. The role involves routine visits, timely responses to client inquiries, and maintaining relationships with key personnel.

The ideal candidate should have experience in Long Term Care Pharmacy and strong organizational skills. A valid driver’s license and willingness to drive within Long Island are required. Join SpecialtyRx to contribute to delivering quality pharmacy services.

Qualifications

• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Good organizational and interpersonal skills.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond to inquiries from client facilities in a timely manner.
• Develop and maintain relationships with Administrators and Director of Nursing.

Skills

Customer service

Problem-solving

Organizational skills

Interpersonal skills

Job description

Our Company

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.

NOTICE

SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Nassau & Suffolk.

Position Overview

The Client Service will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surroundings of Brooklyn, Queens and Long Island, NY. Under general supervision of the Account Executive Manager, in accordance with local, state, federal and company laws.

An Account Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistence with SpecialtyRx mission and values.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications

• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver’s license and reliable transportation required.
• Willing to drive long distances in the State of New York and Long Island, NY (Nassau & Suffolk).
• Must reside in (Nassau-Suffolk).

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.