Client Service Manager

Senior Helpers; Mount Pleasant (SC); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Disability benefits

Paid time off

Mileage reimbursement

Company vehicle

Training and development

Meaningful impact

Job summary

Senior Helpers is seeking a compassionate Client Services Manager to oversee the client experience and scheduling within our Charleston territory. You will coordinate client schedules, manage caregiver assignments, and ensure reliable coverage while building strong relationships with clients and families.

The role emphasizes assessments, visits, and maintaining accurate care plans and documentation, with a focus on satisfaction and retention. Travel locally for client visits is expected.

Qualifications

• 3–5 years in home care, senior care, or related client services.
• Strong scheduling, organization, and communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients and caregivers.
• Open to travel locally for client visits.

Responsibilities

• Serve as primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Ensure reliable coverage with scheduling staff.
• Conduct client assessments, visits, and check-ins.
• Maintain care plans, client records, and documentation.
• Monitor client satisfaction and address concerns.
• Build relationships with clients, families, caregivers, and professionals.
• Adjust services or schedules based on changing needs.
• Support quality assurance and Age-Friendly Care standards.
• Resolve follow up on concerns through clear communication.

Skills

Home care experience 3-5 years

Scheduling

Organization

Communication

Problem-solving

Customer service

Relationship-building

Travel locally

Education

RN/LPN license preferred

Job description

Client Services Manager

Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.

Key Responsibilities

• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments, visits, check-ins, and reassessments.
• Maintain accurate care plans, client records, schedules, and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients, families, caregivers, and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs, schedule changes, and coverage needs.Find follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Qualifications

• 3-5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
• Strong scheduling, organization, communication, and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients, caregivers, and priorities.
• Comfortable handling difficult conversations professionally and compassionately.
• RN/LPN license is a plus but not required.
• Valid driver's license and ability to travel locally for client visits.

What We Offer

• Competitive salary
• Health, dental, and disability benefits
• Paid time off
• Mileage reimbursement or company vehicle, depending on role
• Training and professional development
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.