Client Care Coordinator

hcaoa-careers; Bolingbrook (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Health insurance

Paid time off

Job summary

Senior Helpers of Bolingbrook & Southwest Suburbs is seeking a compassionate Client Success Manager to be the trusted contact for clients and families, guiding care journeys from the first call to ongoing support.

You will collaborate with families, caregivers, nurses, schedulers, and leadership to ensure a seamless, safe, and comfortable home-care experience, with proactive problem-solving and exceptional service.

Qualifications

• 1–3 years of experience in home care, healthcare, senior living, case management, client services, healthcare coordination, or customer success.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, compassionate, and solutions-oriented mindset.
• Comfortable using Microsoft Office and electronic documentation systems.
• Valid driver's license and reliable transportation for client visits.
• Ability to pass a criminal background check.

Responsibilities

• Build lasting relationships with clients and their families through proactive communication and exceptional service.
• Guide new clients through the onboarding process, ensuring a smooth and welcoming start to care.
• Conduct in-home and virtual client assessments and develop personalized care plans.
• Ensure every service plan is complete, compliant, and in place before care begins.
• Perform regular client wellness check-ins and quality assurance visits to ensure satisfaction and address concerns before they become problems.
• Respond quickly and professionally to client questions, service requests, and concerns.
• Coordinate changes in care needs and communicate updates to the appropriate team members.
• Review and ensure client records remain accurate, complete, and compliant.
• Manage incoming referrals and prospective clients from hospitals, physicians, senior communities, and marketing partners.
• Maintain HIPAA compliance and agency documentation standards.
• Participate in the agency's rotating on-call schedule to support clients and caregivers after business hours.

Skills

Communication

Relationship building

Organizational skills

Multi-tasking

Customer service

MS Office

Driver's license

Tools

WellSky

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off

Be the Reason Families Stay with Senior Helpers

At Senior Helpers, we believe exceptional care starts with exceptional relationships.

We're looking for a compassionate, organized, and proactive Client Success Manager to become the trusted point of contact for our clients and their families. In this role, you'll ensure every client receives outstanding service—from the very first phone call through every stage of their care journey.

You'll work closely with families, caregivers, nurses, schedulers, and our leadership team to deliver a seamless experience while helping seniors remain safe, independent, and comfortable in their own homes.

If you're someone who naturally builds relationships, solves problems before they become issues, and takes pride in creating exceptional customer experiences, we'd love to meet you.

What You'll Do

• Build lasting relationships with clients and their families through proactive communication and exceptional service.
• Guide new clients through the onboarding process, ensuring a smooth and welcoming start to care.
• Conduct in-home and virtual client assessments and develop personalized care plans.
• Ensure every service plan is complete, compliant, and in place before care begins.
• Perform regular client wellness check-ins and quality assurance visits to ensure satisfaction and address concerns before they become problems.
• Respond quickly and professionally to client questions, service requests, and concerns.
• Coordinate changes in care needs and communicate updates to the appropriate team members.
• Review and ensure client records remain accurate, complete, and compliant.
• Manage incoming referrals and prospective clients from hospitals, physicians, senior communities, and marketing partners.
• Maintain HIPAA compliance and agency documentation standards.
• Participate in the agency's rotating on-call schedule to support clients and caregivers after business hours.

What We're Looking For

Required Qualifications

• 1–3 years of experience in home care, healthcare, senior living, case management, client services, healthcare coordination, or customer success is required.
• Outstanding communication and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, compassionate, and solutions-oriented mindset.
• Comfortable using Microsoft Office and electronic documentation systems.
• Valid driver's license and reliable transportation for client visits.
• Ability to pass a criminal background check.

Preferred Qualifications

• Experience in non-medical home care.
• Experience with WellSky or similar home care software.
• Knowledge of HIPAA and Illinois home care regulations.
• Bilingual candidates are encouraged to apply.

Why Senior Helpers?

• Competitive pay
• Paid training and professional development
• Opportunities for career advancement
• Supportive leadership and collaborative team culture
• Meaningful work that makes a difference every day
• The opportunity to positively impact the lives of seniors, families, and caregivers

Why This Role Matters

Every phone call you answer, every family you reassure, and every problem you solve helps someone age safely and comfortably at home. As a Client Success Manager, you'll play a vital role in delivering the compassionate, dependable care that families trust Senior Helpers to provide.

If you're ready to build meaningful relationships, deliver exceptional service, and make a real difference in your community, we'd love to hear from you.

Senior Helpers of Bolingbrook & Southwest Suburbs is an Equal Opportunity Employer.