Client Services Manager: Care Coordination & Experience

Senior Helpers - Petersen-Smith Parent; Mount Pleasant (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Dental benefits

Disability benefits

Paid time off

Mileage reimbursement

Company vehicle

Training and development

Supportive team environment

Meaningful work

Job summary

Senior Helpers - Petersen-Smith Parent is seeking a compassionate and organized Client Services Manager to oversee the client experience and scheduling within our Charleston territory. You will manage client relationships, care coordination, and ensure high satisfaction and retention.

The role requires 3–5 years in home or senior care, strong scheduling and communication skills, and the ability to travel locally for client visits. RN/LPN is a plus but not required.

Qualifications

• 3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
• Strong scheduling, organization, communication, and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients, caregivers, and priorities.
• Comfortable handling difficult conversations professionally and compassionately.
• RN/LPN license is a plus but not required.
• Valid driver's license and ability to travel locally for client visits.

Responsibilities

• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments, visits, check-ins, and reassessments.
• Maintain accurate care plans, client records, schedules, and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients, families, caregivers, and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs, schedule changes, and coverage needs.
• Follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Skills

Scheduling

Organization

Communication

Problem-solving

Customer service

Relationship-building

Travel coordination

Conflict resolution

Job description

Senior Helpers - Petersen-Smith Parent is seeking a compassionate and organized Client Services Manager to oversee the client experience and scheduling within our Charleston territory. You will manage client relationships, care coordination, and ensure high satisfaction and retention.

The role requires 3–5 years in home or senior care, strong scheduling and communication skills, and the ability to travel locally for client visits. RN/LPN is a plus but not required.