Client Service Manager

United Business Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Disability insurance

Paid vacation and sick leave

Flexible spending account

Job summary

United Business Bank in Los Angeles is seeking an experienced Client Service Manager (Branch Service/Branch Operations Manager) to lead all branch operations, including teller and new account processing, while ensuring compliance with bank policies and regulatory guidelines.

The role emphasizes training staff, cross-selling products and services, managing expenses, and supporting Relationship Managers with outside calls when time permits.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
• Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.

Responsibilities

• Lead and manage branch operations, including teller functions and new account processing.
• Actively cross-sell bank products and services and train staff in cross-selling efforts.
• Review management reports and supervise daily callbacks, error resolution and data processing duties.
• Assist Other managers and relationships managers with external calls when time permits.

Skills

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

United Business Bank is looking for an experienced Client Service Manager (Branch Service/Branch Operations Manager) for our Los Angeles Office - Retail Bank Management Experience is required.

POSITION PURPOSE

The Client Service Manager (CSM) is responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The CSM is responsible for ensuring that all tasks and responsibilities are handled within bank policies and procedures at all times. The incumbent is also responsible for maintaining expenses and losses as defined within the annual budget, as well as to encourage non-interest income whenever possible. The CSM is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts. The incumbent is encouraged to assist the Client Relationship Managers with outside calls to selected businesses and current clients when time permits. The incumbent also performs a variety of daily tasks including the review of management reports and daily callback, processing insufficient funds and overdraft accounts, solving problems associated with item and data processing, and assisting the Regional Branch Administration, Director of Branch Administration and the Operations Administrator with duties and projects as requested. The CSM will ensure that clients are served promptly, courteously, efficiently and professionally at all times, and for ensuring that all direct reports are trained in their assigned duties and responsibilities. The incumbent is also responsible for reporting any and all losses to the Chief Operating Officer immediately. The CSM performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.

Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.

Skills/Abilities

• Professional appearance, dress and attitude.
• Ability to use Microsoft Office software package.

Hiring Salary Range: $70,304 to $90,000.

About us...

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states.

We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.