Client Service Manager I

United Business Bank; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Disability insurance

Flexible spending account

Vacation policy

Sick policy

Job summary

United Business Bank is seeking a Client Service Manager I (CSM I) to lead branch operations onsite, including Teller and New Account functions, while ensuring adherence to bank policies. The role also focuses on coaching staff and driving cross-selling efforts to enhance non-interest income.

The CSM I will monitor daily reports, handle processing issues, and support regional administration and management in special projects as needed.

Qualifications

• Knowledge of Teller, New Account and Operations procedures.
• Thorough understanding of banking regulations and standard banking practices.
• Excellent communication and client service skills.

Responsibilities

• Oversee branch operations including Teller, New Account and back-office tasks.
• Cross-sell Bank products and services and support staff in cross-selling efforts.
• Train direct reports and ensure staff adhere to bank policies and procedures.
• Monitor management reports, perform daily callback, and handle item processing issues.
• Assist Regional Branch Administration and Directors with duties and projects.

Skills

Teller procedures

New account procedures

Operations procedures

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.About United Business BankWe are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.About the Position...The Client Service Manager I (CSM I) is an onsite position and does not have remote opportunities.The Client Service Manager I (CSM I) is responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The CSM I is responsible for ensuring that all tasks and responsibilities are handled within bank policies and procedures at all times. The incumbent is also responsible for maintaining expenses and losses as defined within the annual budget, as well as to encourage non-interest income whenever possible. The CSM I is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts. The incumbent is encouraged to assist the Client Relationship Managers with outside calls to selected businesses and current clients when time permits. The incumbent also performs a variety of daily tasks including the review of management reports and daily callback, processing insufficient funds and overdraft accounts, solving problems associated with item and data processing, and assisting the Regional Branch Administration, Director of Branch Administration and the Operations Administrator with duties and projects as requested. The CSM I will ensure that clients are served promptly, courteously, efficiently and professionally at all times, and for ensuring that all direct reports are trained in their assigned duties and responsibilities. The incumbent is also responsible for reporting any and all losses to the Chief Operating Officer immediately. The CSM I performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.About You...You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:Education/Certification: High school graduate or equivalent.Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.Skills/Abilities:Excellent communication skills.Excellent client service skills.Professional appearance, dress and attitude.Excellent math skills.Ability to use Microsoft Office software package.Location: Onsite, no remoteWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.