Client Service Manager

Alliance Resource Group; Los Angeles (CA); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Four weeks of paid time off

Nine paid holidays

Medical, dental, vision and life insu­

Employer 401(k) with match

Company laptop provided

Technology stipend

Professional development reimbursement

Growth opportunities

Mission-driven work supporting non-pro

Job summary

Alliance Resource Group in Los Angeles is seeking a Client Service Manager for nonprofit accounting to lead client engagements and oversee accounting professionals, ensuring accurate work and exceptional service. You will balance hands-on oversight with staff coaching, delivering high-quality financial reporting for nonprofit clients.

This leadership role emphasizes executive communication, project staffing, and process improvements within a hybrid California environment, offering strong growth

Qualifications

• Bachelor's degree in Accounting, Finance or related field required.
• 7+ years of progressively responsible accounting experience.
• Nonprofit accounting experience required.
• Strong hands-on accounting foundation with leadership experience.
• Experience reviewing financial statements and accounting work.
• Proven experience leading and developing accounting professionals.
• Strong client or stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to work across multiple accounting platforms (Excel mandatory).
• Ability to manage multiple priorities, client relationships and team members.

Responsibilities

• Lead the Client Relationships and serve as trusted advisor to nonprofit clients.
• Oversee financial reporting, ensure timely, accurate deliverables.
• Lead and support onboarding and transitions for new clients.
• Participate in finance committee and board meetings when appropriate.
• Identify client concerns and help resolve challenging situations.
• Review client needs, scope of work and engagement health.
• Identify opportunities for process improvements and additional services.
• Coordinate between clients, staff and firm leadership.
• Coach and develop accounting professionals; conduct performance discussions.
• Provide technical accounting guidance and resources for the team.
• Ensure staffing, utilization, and engagement coverage meets client needs.
• Assist in training and professional development; support growth.

Skills

Leadership

Client relationship management

Communication skills

Excel

Project management

Staff development

Multitasking / prioritization

Technical accounting oversight

Nonprofit accounting experience

Education

Bachelor's degree in Accounting, Finance or related field

Tools

Excel

Multiple accounting systems

Job description

Client Service Manager – Nonprofit Accounting

Location: Los Angeles, CA – Hybrid

Compensation: $150,000–$180,000 Base Salary

Schedule: Standard 35-hour workweek

Industry: Outsourced Accounting / Nonprofit Services

The Opportunity Alliance Resource Group is partnering with a nationally recognized, rapidly growing accounting services organization to hire a Client Service Manager for its Los Angeles market. This is a unique opportunity for an experienced accounting leader who enjoys leading people, managing client relationships, and overseeing high-quality accounting work without needing to personally own every journal entry, reconciliation, or month-end task. The organization provides outsourced accounting and financial management services to nonprofit organizations, typically serving clients in the $2M–$10M revenue range. The Client Service Manager will oversee a portfolio of client engagements and the accounting professionals supporting those clients. The position sits at the intersection of technical accounting, people leadership, client service, and engagement management. This is not a traditional hands‑on Accounting Manager position. The successful candidate must have strong accounting fundamentals and prior hands‑on experience, but their primary responsibility will be ensuring that their teams are producing accurate work, clients are receiving exceptional service, and engagements are appropriately staffed and managed.

Lead Client Relationships

Serve as a trusted advisor and escalation point for nonprofit clients while ensuring that accounting engagements are being delivered effectively. Responsibilities will include:

• Build strong relationships with Executive Directors, Finance Leaders, Board Members and other client stakeholders.
• Oversee financial reporting and ensure timely, accurate deliverables.
• Lead and support new-client onboarding and transitions.
• Participate in finance committee and board meetings when appropriate.
• Identify client concerns early and help resolve challenging situations.
• Review client needs, scope of work and overall engagement health.
• Identify opportunities for process improvements, stronger reporting and additional value‑added services.
• Serve as the connection between clients, accounting staff and firm leadership.

Lead and Develop Accounting Teams

People leadership is a significant component of this position. The Manager will:

• Coach and develop accounting professionals supporting the client portfolio.
• Review work and provide technical accounting guidance.
• Conduct regular employee check‑ins and performance discussions.
• Help resolve performance or client‑service issues.
• Manage staff utilization, workload and engagement coverage.
• Identify when additional resources are needed on an engagement.
• Provide training and professional development support.
• Help create an environment where employees can grow professionally while maintaining strong client service.

Provide Technical Accounting Oversight

While this Manager will not spend the majority of their time preparing accounting work, they need enough technical depth to recognize when something is wrong and guide the team toward the correct solution. Candidates should have firsthand experience with:

• General ledger accounting
• Journal entries
• Bank and balance sheet reconciliations
• Month‑end close
• Financial statement preparation and review
• Audit preparation
• Internal accounting processes and controls
• Excel
• Multiple accounting systems

Business Development

This is not primarily a sales position. The immediate focus is on successfully leading employees and managing existing client relationships. Over time, the Manager will have opportunities to become more active in the Los Angeles nonprofit and business community. This may include:

• Participating in prospective client conversations.
• Assessing potential client needs.
• Attending relevant industry and networking events.
• Developing relationships within the local nonprofit community.
• Helping identify opportunities to expand existing client relationships.

What We're Looking For

Required

• Bachelor's degree in Accounting, Finance or related field.
• 7+ years of progressively responsible accounting experience.
• Nonprofit accounting experience.
• Strong hands‑on accounting foundation.
• Experience reviewing financial statements and accounting work.
• Proven experience leading and developing accounting professionals.
• Strong client or stakeholder management skills.
• Ability to communicate effectively with both accounting professionals and non‑accounting executives.
• Strong Excel skills and willingness to work across multiple accounting platforms.
• Ability to manage multiple priorities, client relationships and team members simultaneously.
• Strong written and verbal communication skills.
• Ability to professionally navigate conflict and challenging client situations.

Preferred

• Previous Controller or CFO‑level experience.
• Public accounting experience.
• Experience overseeing multiple clients, entities or business units.
• Outsourced accounting / Client Accounting Services experience.
• Experience presenting financial information to executives, Finance Committees or Boards.
• Experience working in a consulting, fractional accounting or professional‑services environment.

Why Consider This Opportunity?

• $150,000–$180,000 base salary
• Standard 35-hour full‑time workweek
• Hybrid work environment
• Four weeks of paid time off
• Nine paid holidays
• Medical, dental, vision and life insurance
• Generous employer contributions toward medical premiums
• 401(k) with employer match
• Professional development reimbursement
• Company‑provided laptop
• Technology stipend
• Significant professional growth opportunities
• Mission‑driven work supporting nonprofit organizations

Work Environment

This is a hybrid Los Angeles position, but hybrid does not simply mean a prescribed number of office days. The Manager will need to be available for in‑person client meetings, staff meetings, annual reviews and other business needs throughout the Los Angeles market. Occasional travel may also be required for strategic events and initiatives.

Interview Process

• Timed accounting, general ledger and Excel assessment.
• Interview focused on accounting fundamentals, Excel and financial statement knowledge.
• Leadership/culture interview, including a writing exercise.
• Evaluation of nonprofit accounting knowledge.
• Final interview with senior regional leadership.