Client Service Leader: Elevate Delivery & Automation

hyperiongrp; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Howden US is seeking a Client Service Manager to lead and develop the Client Service team across the full client lifecycle, from onboarding to renewal and ongoing service. You will drive service excellence, coach team members, and optimize workflows to remove bottlenecks and enhance client satisfaction.

The role requires strong leadership, process improvement mindset, and the ability to collaborate with Verticals, Operations, and Accounting to deliver consistent, high-quality service.

Qualifications

• Leadership and coaching experience.
• Ability to guide, develop, and motivate a client service team.
• Experience driving process improvements and service excellence.

Responsibilities

• Lead, develop, and oversee the Client Service team across onboarding, renewal, and ongoing service.
• Coach team members, monitor quality, and optimize workflows.
• Collaborate with Verticals, Operations, and Accounting to streamline processes and elevate service delivery.

Skills

Leadership & Coaching

Job description

Howden US is seeking a Client Service Manager to lead and develop the Client Service team across the full client lifecycle, from onboarding to renewal and ongoing service. You will drive service excellence, coach team members, and optimize workflows to remove bottlenecks and enhance client satisfaction.

The role requires strong leadership, process improvement mindset, and the ability to collaborate with Verticals, Operations, and Accounting to deliver consistent, high-quality service.