Client Service Leader

Arthur J. Gallagher & Co. (AJG); Brentwood (TN); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach, local impact

Job summary

Gallagher Benefit Services seeks a Client Service Leader to guide a team of client service managers, engage directly with key accounts, and deliver tailored insurance solutions while driving excellence across operations. You will shape strategies, mentor staff, and ensure top-tier service delivery in a fast-paced environment.

Required: 5+ years in client service/claims management and 1+ year of supervisory experience; Bachelor's degree preferred with licensing as needed.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
• Foster a collaborative and high-performance culture within the team.
• Conduct regular performance reviews and provide constructive feedback.
• Identify training and development needs and facilitate learning opportunities.
• Actively engage with clients to understand needs and provide tailored insurance solutions.
• Manage a portfolio of key accounts, ensuring client satisfaction and retention.
• Resolve complex client issues and escalations promptly and effectively.
• Collaborate with internal teams to deliver comprehensive risk management strategies.
• Develop and implement client service strategies aligned with business objectives.
• Monitor industry trends and adjust offerings to meet evolving needs.
• Contribute to business development by identifying opportunities within existing accounts.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Optimize processes to improve efficiency and service delivery.
• Utilize data and analytics to drive decision-making and improve outcomes.
• Build and maintain strong relationships with clients and stakeholders.
• Communicate effectively to convey complex information clearly.
• Represent Gallagher at industry events and networking opportunities.

Skills

Leadership

Client service

Communication

Team development

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

CRM software

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

The Client Service Leader is responsible for leading a team of client service managers while actively participating in client service delivery. This role requires a balance of strategic leadership, team development, and direct client interaction to ensure the highest level of service and satisfaction. This role is pivotal in ensuring Gallagher's commitment to delivering exceptional client service and fostering a culture of excellence within the team. The Client Service Leader is expected to lead by example, demonstrating both strategic vision and hands‑on expertise.

How you'll make an impact

• Leadership and Team Management:
  • Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
  • Foster a collaborative and high-performance culture within the team.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Identify training and development needs and facilitate appropriate learning opportunities.
• Client Service Delivery:
  • Actively engage with clients to understand their needs and provide tailored insurance solutions.
  • Manage a portfolio of key accounts, ensuring client satisfaction and retention.
  • Resolve complex client issues and escalations promptly and effectively.
  • Collaborate with internal teams to deliver comprehensive risk management strategies.
• Strategic Planning and Execution:
  • Develop and implement client service strategies that align with Gallagher's business objectives.
  • Monitor industry trends and adjust service offerings to meet evolving client needs.
  • Contribute to business development efforts by identifying opportunities for growth within existing accounts.
• Operational Excellence:
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Optimize processes to improve efficiency and service delivery.
  • Utilize data and analytics to drive decision-making and improve client outcomes.
• Communication and Relationship Building:
  • Build and maintain strong relationships with clients, stakeholders, and partners.
  • Communicate effectively with clients to convey complex information clearly and concisely.
  • Represent Gallagher at industry events and networking opportunities.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred:

• Bachelor's degree in Business, Insurance, Risk Management, or a related field.
• Proven experience in client service within the insurance industry.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in Microsoft Office Suite and CRM software.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)