Client Service & Dispatch Specialist

Benjamin-Franklin-Plumbing; Huntsville (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & Development

Vision insurance

Job summary

Benjamin Franklin Plumbing in Huntsville, AL is seeking a Client Service Representative/Dispatcher to ensure first-rate client interactions and courteous service delivery. The role will manage technician dispatch, appointment scheduling, and invoicing follow-ups.

Ideal candidates have 2+ years in service industry client care, familiarity with ServiceTitan, and strong MS Word/Excel skills. GED or high school diploma required.

Qualifications

• Advanced communication and customer service skills.
• Geographical knowledge of service area and/or GPS/map reading skills.
• Experience using Microsoft Word and Excel.

Responsibilities

• Handles incoming calls, schedules appointment windows, and briefs technicians daily.
• Manages conflict resolution with clients through clear communication and addresses concerns quickly.
• Maintains service technician schedules and dispatches technicians as calls are completed.

Skills

Communication skills

Customer service

GPS/map reading

Education

GED or high school diploma

Tools

ServiceTitan

Job description

Benjamin Franklin Plumbing in Huntsville, AL is seeking a Client Service Representative/Dispatcher to ensure first-rate client interactions and courteous service delivery. The role will manage technician dispatch, appointment scheduling, and invoicing follow-ups.

Ideal candidates have 2+ years in service industry client care, familiarity with ServiceTitan, and strong MS Word/Excel skills. GED or high school diploma required.