Hybrid Client Services Delivery Specialist

001 The Northern Trust Company; Chicago (IL); Hybride; USD 67 000 - 113 000; Plein temps

Résumé du poste

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking services. The successful candidate will operate in a hybrid model, balancing time between the office and remote work to deliver high-quality client service and digital product support.

Education/experience: Bachelor's degree and typical 3+ years of relevant experience. A comprehensive benefits package and competitive compensation accompany this role.

Qualifications

• Bachelor’s degree and 3+ years of relevant experience.

Responsabilités

• Completes assigned processes or programs accurately and on time by applying established guidelines and procedures to client service delivery and digital product servicing activities.
• Supports small to mid-sized clients, accounts, or processes while meeting defined service expectations.
• Analyzes information and evaluates solutions to resolve problems affecting servicing, implementation, or support activities.
• Monitors timelines and communicates updates to support timely delivery of client service work.
• Applies understanding of business drivers and client needs to support broader service delivery goals.
• Reviews data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.
• Contributes to team effectiveness by supporting coordinated service delivery execution.
• Builds working relationships to support effective client service delivery and operational success.
• Identifies opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.

Connaissances

Analytical skills

Attention to detail

Written and verbal communication

Microsoft Office proficiency

Independent work

Team collaboration

Problem solving

Understanding business drivers

Formation

Bachelor’s degree

Outils

Microsoft Office

Job-related systems

Description du poste

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking services. The successful candidate will operate in a hybrid model, balancing time between the office and remote work to deliver high-quality client service and digital product support.

Education/experience: Bachelor's degree and typical 3+ years of relevant experience. A comprehensive benefits package and competitive compensation accompany this role.