Technical Client Solutions Analyst

JPMorgan Chase & Co.; Pleasant Grove (UT); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Technical Client Service Analyst within the Product Solutions team to deliver front-line support to Neovest customers via email and phone, handling both technical and business issues.

You will diagnose, troubleshoot, and escalate as needed, collaborating with DBA, developers, traders, and compliance teams to ensure timely resolutions and adherence to SLAs.

Qualifications

• Bachelor's degree (or equivalent) with relevant support experience.
• Excellent English, both spoken and written.
• Strong troubleshooting and risk assessment skills.

Responsibilities

• Research, diagnose, troubleshoot and resolve customer issues related to application use and configuration.
• Provide prompt responses within SLAs as defined by the level of service purchased by the customer.
• Prioritize incidents and manage multiple client issues simultaneously.
• Interact with client and firm management through written and verbal communications.
• Report software issues to Product Development, including replication when possible.
• Identify workarounds and contribute to Knowledge Base.
• Manage tasks to maximize productivity and address complex database performance issues.

Skills

Front-line support

Troubleshooting

SQL queries

SQL Server

English communication

Trading apps exposure

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

SQL Server Management Studio

Jira/Confluence

Windows OS

Job description

JPMorgan Chase & Co. in the United States seeks a Technical Client Service Analyst within the Product Solutions team to deliver front-line support to Neovest customers via email and phone, handling both technical and business issues.

You will diagnose, troubleshoot, and escalate as needed, collaborating with DBA, developers, traders, and compliance teams to ensure timely resolutions and adherence to SLAs.