Client Operations Associate II: Service & Automation

JPMorgan Chase & Co.; Philadelphia (Philadelphia County); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. invites applications for a Client Operations Associate II on the Client Service Delivery team. You will support daily client service operations, handling transaction processing and issue resolution to ensure a superior client experience.

This role emphasizes collaboration, continuous improvement, and the use of automation to enhance service delivery, with opportunities for growth, leadership development, and meaningful impact for clients and the bank.

Qualificações

• Experience in customer service operations, with a focus on transaction processing and issue resolution.
• Ability to support the implementation of strategic plans and process improvements in a client operations environment.
• Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
• Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation.
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.

Responsabilidades

• Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
• Support the implementation of strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
• Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.
• Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation.

Conhecimentos

Customer service

Strategic thinking

Process improvement

Attention to detail

Team collaboration

Communication skills

Formação académica

BS/BA degree

Descrição da oferta de emprego

JPMorgan Chase & Co. invites applications for a Client Operations Associate II on the Client Service Delivery team. You will support daily client service operations, handling transaction processing and issue resolution to ensure a superior client experience.

This role emphasizes collaboration, continuous improvement, and the use of automation to enhance service delivery, with opportunities for growth, leadership development, and meaningful impact for clients and the bank.