CLIENT SERVICE COORDINATOR

Medical Management International, Inc.; Clair-Mel City (FL); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) with company match

Paid Time Off and Holidays

Top-tier Mental Health resources

Job summary

VCA Inc. seeks a Client Service Coordinator to enhance client and pet services at their Clair-Mel City location. The CSC ensures smooth operations, optimizes team productivity, and fosters excellent communication with clients.

Candidates should have exceptional customer service skills, a high school diploma, and experience in a related field. The role comes with comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Excellent customer service skills with a focus on client care.
• Ability to manage multiple tasks effectively and accurately.
• Strong written and verbal communication skills in English.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Educate clients about services and pet health needs.
• Maximize productivity of the veterinary medical team.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Internal Application

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly, efficient manner to encourage client return and referrals.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services.
• Route the flow of clients and pets to ensure superior client care and high productivity.
• Maximize the number of pets seen by the hospital team through efficient operations.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as needed.
• Perform other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – Each associate supports one another’s responsibility.
• Mutuality – A shared benefit that endures for everyone.
• Efficiency – Use resources fully and avoid waste.
• Freedom – Shape our future and remain free.

Qualifications

• Competencies
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening
• Functional Skills
  • Preventative care and Optimum Wellness Plans
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management
• Multi‑tasking – Manages multiple tasks simultaneously without loss of accuracy.
• Communication – Reads, writes and speaks fluent English with proper grammar and strong written and verbal skills.
• Organizational – Systematic approach and encourages order in chaotic situations.
• Problem Solving – Identifies, analyzes and translates problems into practical solutions.
• Client Service – Delivers courteous and informative service consistently.
• Intellectual – Follows instructions accurately, both oral and written.
• Mathematics – Adds, subtracts, multiplies, divides, calculates rates, ratios and percents.
• Computer – Confident in Microsoft Word, Excel, Access, Outlook, and specialized software.
• Attitudes
  • Initiative – Uses discretion to solve problems and take additional responsibility.
  • Integrity – Adheres to Banfield values and ethics.
  • Cooperativeness – Works well with others and shares information.
  • Flexibility – Adapts to changing situations and tasks.
  • Independence – Performs duties without supervision.
  • Resilience – Maintains a positive outlook in stressful situations.
• Special Working Conditions
  • Long periods at a computer.
  • Confidence around pets of all species.
  • Work may exceed 40 hours per week, including weekends and evenings.
  • Reasoning, mathematics, and English language skills are required.
  • Moderately high noise level.
  • Requires ambulatory ability, lifting up to 50 pounds, good hand‑eye coordination and visual acuity.
  • Potential exposure to pets that may bite or scratch and to anesthesia, radiation, biological hazards, and controlled substances.
• Experience & Education
  • High School Diploma or equivalent preferred.
  • Minimum age 18 for duties involving radiography or radioactive substances.
  • One year of related customer‑service experience preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Paid Time Off and Holidays.
• Top‑tier Mental Health and Well‑being resources.
• Associate life insurance (company‑paid) and supplemental life insurance.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care and family support resources.
• Fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits.
• Legal plan.
• Identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

EEO Statement

Banfield Pet Hospital® is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay Range

Hourly: $15.00 – $18.69. The specific rate is based on experience, skill level, abilities and education and may vary depending on location or applicable minimum wage laws.

NOTE FOR INTERNAL APPLICANTS

If you are a current associate, you must apply through our internal career site. Applications for external candidates are not accepted.