Client Service Coordinator - 005265

Banfield Pet Hospital; Whitehall (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Coordinator to enhance client interactions and ensure efficient service delivery. This role is pivotal in maximizing the productivity of the veterinary team while providing exceptional client care. You will be the welcoming face of the hospital, responsible for educating clients about pet health and services. Join a dedicated team that values quality, responsibility, and mutual benefits, and contribute to a culture of excellence and care. This is an exciting opportunity to make a difference in the lives of pets and their owners.

Qualifications

• Fluent in English with strong communication skills.
• Ability to multi-task effectively under distracting conditions.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional and exceptional service at all times.
• Educate clients about wellness plans and pet health needs.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Conduct administrative functions as necessary.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support total responsibility from ourselves and others.
• Mutuality: Shared benefits endure.
• Efficiency: Use resources fully, waste nothing, and do what we do best.
• Freedom: Shape our future; profit helps us remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Fluent in English, with strong written and verbal communication skills.
• Organizational ability to systematically carry out assignments.
• Problem solving skills to analyze and resolve issues.
• Excellent client service skills ensuring attentive, courteous, and informative service.
• Ability to follow instructions accurately and provide directions.

The pay range for this role is $16.93 - $21.63 Hourly. The specific rate is determined based on experience, skills, and education, and may vary by location or applicable laws.