Client Service Coordinator - 005220

Banfield Pet Hospital; Miami (FL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in veterinary services is seeking a Client Service Coordinator to enhance client experiences and streamline operations. This entry-level role focuses on managing client interactions, ensuring smooth pet visits, and fostering a welcoming environment. You will play a crucial part in client retention and referrals while promoting hospital services. If you are passionate about animal care and possess strong communication and organizational skills, this position offers a rewarding opportunity to make a positive impact in the veterinary field.

Qualifications

• Excellent communication and organizational skills are essential.
• Ability to multi-task and manage financial transactions.

Responsibilities

• Manage client and pet flow to maximize team productivity.
• Provide professional service and assist with client documentation.

Skills

Leadership

Customer Focus

Communication

Problem-Solving

Time Management

Job description

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Job Title: Client Service Coordinator

Summary of Job Purpose and Function: The Client Service Coordinator (CSC) manages client and pet flow, maximizes team productivity, ensures effective communication, and provides a welcoming environment to encourage client retention and referrals.

Essential Responsibilities:

• Live and exemplify Mars, Inc.'s Five Principles.
• Recruit new clients and promote hospital services.
• Maximize pet visits through efficient hospital operations.
• Provide professional, efficient service, including client education and comfort.
• Assist with client documentation, pet info entry, and identification.
• Manage financial transactions and maintain accurate records.
• Perform administrative duties as needed.

Other Duties: As assigned.

The Five Principles:

• Quality, Responsibility, Mutuality, Efficiency, Freedom.

Qualifications and Competencies:

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care & OWPs, Communication, Client Service, Priority Setting, Time Management.

Capabilities and Experience:

• Ability to multi-task, excellent communication skills, organizational ability, problem-solving skills, client service skills, intellectual ability, mathematical skills.

Job Details:

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Business Development and Sales
• Industry: Veterinary Services