Client Service Coordinator

Banfield Pet Hospital; Lauderhill (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet healthcare is seeking a Client Service Coordinator to enhance client experiences and streamline operations. In this dynamic role, you will manage the flow of clients and their pets, ensuring exceptional service and communication. You'll be the friendly face that welcomes clients, assists with scheduling, and handles financial transactions. This position requires strong organizational skills, a customer-focused mindset, and the ability to multi-task efficiently. If you're passionate about animal care and enjoy working in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• At least 1 year of customer service experience preferred.
• Medical background or terminology training is a plus.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service.
• Assist clients with documentation and scheduling.

Skills

Customer Focus

Communication

Client Service

Time Management

Multi-tasking

Organizational skills

Problem-solving

Mathematical proficiency

Fluent English communication

Computer literacy (MS Office)

Education

High School Diploma or equivalent

Tools

MS Office

Job description

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Job Summary

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes team productivity, ensures effective communication, and coordinates care in a friendly, welcoming manner to encourage client retention and referrals.

Essential Responsibilities

1. Live and exemplify the Five Principles of Mars, Inc.
2. Recruit new clients and promote hospital services.
3. Support the hospital's productivity by efficiently managing pet and client flow.
4. Provide professional, efficient, and exceptional service, including client education.
5. Assist clients with documentation, pet information, and scheduling.
6. Manage financial transactions accurately.
7. Perform administrative duties as needed.
8. Other duties as assigned.

Core Principles

• Quality, Responsibility, Mutuality, Efficiency, Freedom

Qualifications & Competencies

Leadership

• Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening

Functional Skills

• Preventative care, Communication, Client Service, Priority Setting, Time Management

Capabilities

• Multi-tasking, Fluent English communication, Organizational skills, Problem-solving, Client service, Strong reading and writing skills, Mathematical proficiency, Computer literacy (MS Office)

Attitudes

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Resilience

Working Conditions

• Long periods at a computer, confident around pets, willingness to work weekends/evenings, physical ability to perform duties including lifting up to 50 pounds, exposure to pets and hazards.

Experience & Education

• High School Diploma or equivalent preferred.
• Minimum 18 years old for radiography duties.
• At least 1 year of customer service experience preferred.
• Medical background or terminology training is a plus.

Banfield Pet Hospital is an equal opportunity employer committed to diversity and nondiscrimination.