Client Service Coordinator - 004041

Marsveterinary; Boston (MA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) with company match)

Paid Time Off and Holidays

Continuing Education Allowance

Three Free Optimum Wellness Plans for Pets

Job summary

A leading veterinary care provider is seeking a Client Service Coordinator in Boston, MA. This role requires strong leadership and communication skills to drive client and pet flow through the hospital, ensure exceptional service, and educate clients about pet health services. Ideal candidates will possess excellent multi-tasking and problem-solving abilities. The position offers a competitive pay range of $16.93 to $21.63 hourly along with comprehensive benefits, including medical, dental, and 401(k) plans.

Qualifications

• Ability to multi-task efficiently under distracting conditions.
• Strong written and verbal communication skills.
• Demonstrates systematic organizational ability.
• Strong problem-solving skills to translate issues into solutions.
• Consistently provides attentive and courteous client service.

Responsibilities

• Drive flow of clients and pets through the hospital effectively.
• Recruit new clients to promote hospital services.
• Ensure superior client care and maximize productivity.
• Educate clients on wellness plans and pet health.
• Manage finances accurately with proper procedures.

Skills

Leadership

Customer focus

Communication skills

Time management

Problem solving skills

Job description

Summary

Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Qualifications

• Leadership, customer focus, peer relationships, integrity & trust, action oriented, listening, functional, preventative care and OWPs, communication skills, client service skills, priority setting, time management.
• Ability to multi-task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability: demonstrates a systematic approach in carrying out assignments; is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills: demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Mathematical ability: ability to add, subtract, multiply.

Pay Range

$16.93 - $21.63 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) and Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).