Client Service Coordinator

Medical Management International, Inc.; Springfield (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth) with company match

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Paid Parental Leave

Job summary

VCA Inc. in Springfield, Virginia, is looking for motivated individuals to join their veterinary team. The role involves promoting hospital services and ensuring the best care for pets and their owners. Candidates must provide exceptional service while assisting clients with information and appointments.

The position offers a pay range of $17.70 to $22.62 per hour, depending on experience, with a comprehensive benefits package including medical, dental, and retirement plans. Join VCA Inc. and help make a difference in pet health!

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and ensuring superior client care.
• Provide exceptional service to clients and pets.
• Educate clients about wellness plans and hospital services.
• Assist clients with documentation and scheduling appointments.

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Pay Range

The pay range for this role is $17.70 - $22.62 hourly. This range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) and Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for Eligible Positions.
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan with coverage for a wide range of legal needs.
• Identity Protection to safeguard personal information.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.
• Benefits eligibility based on employment status: Full-time associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time associates are eligible for benefits with an asterisk (*).