Client Service Coordinator - 000204

A Caring Doctor (Texas), P.C.; Katy (TX); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company 401(k) match

Paid Time Off

Job summary

Mars, Inc. is seeking a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure excellent client communication in a welcoming hospital environment.

The role emphasizes promoting wellness plans, delivering courteous service, and maintaining accurate records. Candidates should be able to multi-task, manage schedules, and contribute to a positive client experience.

Qualifications

• Leadership and customer-focused collaboration required.
• Strong communication with clients and associates.
• Ability to manage multiple tasks and workflows.
• Comfort with documenting client and pet information accurately.

Responsibilities

• Coordinate client and pet flow through the hospital to maximize productivity.
• Provide friendly, professional service and educate clients about care and services.
• Promote hospital services and wellness plans to encourage returns and referrals.
• Handle inbound and outbound client communications and scheduling.
• Maintain accurate financial balances and complete opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Organizational Ability

Client Service

Priority Setting

Education

DVM (for Full-Time DVMs)

Job description

Client Service Coordinator (CSC)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner. The CSC influences clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication SkillsClient Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task: manages multiple tasks at one time, quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy.
• Communication skills: reads, writes and speaks fluent English using appropriate grammar, style and vocabulary.
• Organizational ability: demonstrates a systematic approach, is very orderly and excels at turning chaos into order.
• Problem solving skills: demonstrates a strong ability to identify, analyze and solve problems, translating them into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Mathematical ability: ability to add, subtract, multiply.

Compensation

The pay range for this role is $15.39 - $19.67 hourly. The pay range listed reflects a general hiring range for the area; the specific rate is based on the candidate’s experience, skill level, and education and may vary depending on location or applicable minimum wage laws.

Explore some of our "Meow-velous" benefits:

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with a company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*)