Client Service Coordinator

Medical Management International, Inc.; Brentwood (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Job summary

Medical Management International, Inc. seeks a Client Service Coordinator in Brentwood, TN to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service.

The role emphasizes communication with clients and colleagues, wellness plan education, and accurate handling of client records. The CSC will promote hospital services, assist with intake and scheduling, and help maintain a well-organized reception area to maximize client satisfaction and practice

Qualifications

• Experience in client service in a veterinary setting.
• Strong communication with clients and colleagues.
• Organizational skills and attention to detail.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through an efficient, well-run hospital.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients by completing documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening/closing procedures.

Job description

Summary of Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Pay Range

The pay range for this role is $15.00 - $18.69 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
• Associate Life Insurance (company-paid) and Supplemental Life Insurance options
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan for a wide range of legal needs
• Identity Protection services
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services