Client Service Coordinator

Banfield Pet Hospital; Westminster (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Eine innovative Tierarztpraxis sucht einen engagierten Client Service Coordinator, um den Kundenfluss zu optimieren und die Effizienz des Teams zu maximieren. In dieser Rolle sind Sie das freundliche Gesicht der Klinik, das sicherstellt, dass sowohl Haustiere als auch ihre Besitzer sich wohlfühlen. Ihre Aufgaben umfassen die Verwaltung von Dokumentationen, die Unterstützung bei der Kundenbetreuung und die Förderung von Wellness-Plänen. Wenn Sie eine Leidenschaft für Tiere haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, einen positiven Einfluss auf das Leben von Haustieren und ihren Besitzern zu haben.

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice bevorzugt.
• Medizinischer Hintergrund in der Tiermedizin oder Gesundheitswesen bevorzugt.

Responsibilities

• Verwalten des Kundenflusses und Gewährleistung exzellenter Kundenbetreuung.
• Förderung von Dienstleistungen und Unterstützung von Wellness-Plan-Kunden.

Skills

Kundenservice

Kommunikation

Finanzmanagement

Teamarbeit

Education

High School Diploma

Job description

Full Pay Range for Position

$18.81 - $23.35

Client Service Coordinator needed for Banfield Pet Hospital in Orchards!

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates the care of pets in a friendly, welcoming, and efficient manner. The role aims to encourage client retention and referrals.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent client care and team productivity.
3. Increase the number of pets seen by maintaining a productive and efficient hospital environment, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service consistently, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
8. Manage finances accurately and follow proper opening and closing procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

Special Working Conditions

• Ability to work at a computer for extended periods.
• Comfort around various pets, including dogs, cats, birds, reptiles, etc.
• Work hours may exceed 40 hours per week, including weekends and evenings.
• Exposure to pets that may bite or scratch, and potential exposure to anesthesia, radiation, biological hazards, and medications.

Experience, Education, and Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography duties involving X-ray and radioactive substances.
• Minimum one year of related customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.